Network performance visibility, orders, billing and operational insights together through an evolving digital experience.
Boca Raton, FL – September 30 — BCN, a leading communications and technology solutions provider, today announced the introduction of PRISM™, its’ digital experience platform designed to give BCN customers and Technology Advisors greater visibility, transparency and control across their connectivity and technology services.
PRISM™ brings service information, network performance visibility, service assurance, orders, billing and operational insights together through a centralized digital experience with capabilities and user experiences continuing to expand as BCN evolves the platform around customer, technology advisor and operational needs.
PRISM™ is designed as an evolving digital experience that connects BCN’s service delivery and operational systems with the information users need to manage increasingly complex, multi-location technology environments.
Greater Visibility Across the BCN Service Environment
PRISM™ is designed to provide a centralized view of BCN services and lifecycle activity. Available capabilities include visibility into service inventory, network performance, service assurance, orders and billing, helping users access critical information more efficiently and make faster, more informed decisions.
For actively monitored services, network visibility includes:
• Service status and health
• Ping and latency metrics
• Network performance indicators
• Interactive mapping of monitored services
BCN plans to expand the digital experience with additional capabilities, integrations and operational insights.
Simplifying Service Management
PRISM™ is being developed to reduce the friction that can come with managing multiple connectivity technologies, locations and service workflows. Customers and technology advisors can access information related to:
• Service inventory
• Billing and invoice history
• Order tracking and status
• Service assurance and ticket visibility
• Network monitoring and performance information
The centralized experience supports BCN’s broader approach to simplifying managed connectivity by bringing information and service management together in one digital environment.
Powered by PRISM Ops
The customer and technology advisor experiences are supported by PRISM Ops, BCN’s BSS/OSS platform and centralized operational system of record. By connecting the digital experience with BCN’s operational systems, PRISM Ops is designed to improve data consistency, synchronization and scalability while creating a foundation for continued innovation.
This architecture allows BCN to continue adding functionality over time.
Executive Perspective
“PRISM is about making it easier for customers and Technology Advisors to understand and manage the services they rely on,” said Julian Jacquez, President and COO of BCN. The goal is greater visibility, greater transparency and a simpler way to interact with BCN.”
“PRISM Ops gives us the foundation to keep building,” added Chris Alberding, Chief Product Officer at BCN. It is an evolving platform designed to support new capabilities, deeper visibility and a more connected service experience over time.”
An Evolving Digital Experience
The introduction of PRISM™ represents an important step in BCN’s ongoing digital transformation strategy. As enterprises adopt a broader mix of fiber, broadband, wireless, cloud, security and managed technologies, BCN is focused on simplifying how those services are delivered, monitored and managed.
PRISM™ extends that strategy into the digital experience, creating a platform that can evolve alongside BCN’s portfolio, customers and technology advisor community.
Learn More About PRISM™
For more information about BCN PRISM™ and BCN connectivity and technology solutions, visit https://www.bcntele.com/wp-content/uploads/bcn-prism-lp.html
About BCN
BCN delivers managed connectivity and technology solutions that fuel business growth and resilience. Through a broad portfolio of connectivity, networking, voice, cloud and security solutions, BCN helps organizations simplify complex technology environments through a single-provider experience. BCN supports more than 1,000 active customers and works with a broad ecosystem of network and technology partners.
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