COMPANY DEPLOYS LATEST APPLICATION AND ADDS CALL TEAR DOWN FEATURE
(NASHVILLE, TN) June 25, 2021 – Market-leading telecom solutions provider Equinox Information Systems is pleased to expand the partnership with Grid4 to tackle a business assurance initiative. Processing over 2 billion records a day for providers, Equinox’s applications have helped telecom companies around the world stop fraud, mediate usage data, manage expense, and optimize revenue since 1986. Grid4 provides a full portfolio of business and carrier/wholesale IP communication and managed IT services to Michigan businesses. The two companies embarked on a relationship in 2014 when Grid4 selected Equinox as their fraud management system (FMS) supplier. For this most recent project, Grid4 upgraded their license to include the Case Manager Portal (CMP) application and add active call tear down to further safeguard their network.
“We provide the businesses we serve with smarter solutions, unparalleled reliability, and an exceptional experience. Being proactive is essential to our success in this arena,” explained Marc Hopkins, Sr. Vice President – Operations at Grid4. “Investing in the latest Protector technology underscores our commitment to this effort and helps ensure we continue exceeding customer expectations.”
Protector has earned its standing in the market as the most reliable and cost-effective FMS by saving carriers hundreds of millions of dollars in fraud losses each year. The system’s dynamic and flexible monitoring metrics quickly identify fraudulent and abusive activity across all customer and call types. Immediate alerts about unwanted or suspicious incidents hasten response time and mitigate risk. Advanced blocking protocols allow Protector to shut down activity at the switch or tear down active calls if needed. Integrated case management tools allow speedy investigation and resolution from the web.
“Equinox understands the importance of building lasting relationships and is proud of the trust we’ve established with Grid4,” commented Equinox EVP David West. “We are thrilled to assist Grid4 on this most recent project and look forward to partnering with them for many more years.”
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About Grid4 Communications
Grid4 Communications, Inc. is a leading and rapidly growing facilities-based communications carrier headquartered in Troy, Michigan. Grid4 provides reliable IP communication services that are cost effective, enhance productivity, and allow for future business growth. Grid4’s SmartCOMM® suite of IP communication services include Cloud Phone Systems (hosted PBX), UCaaS, Contact Call Center (CCaaS), IP Voice (VoIP), SIP trunking, high-speed Internet access, advanced data networking services for multiple location businesses (MPLS-IP VPN and SD-WAN), security solutions, and hosted firewall services. For more information, visit www.grid4.com.
About Equinox Information Systems
Since their 1986 founding, Equinox has helped telecommunication customers around the globe protect and optimize revenue. During that time, Protector has well earned its reputation as the most reliable and affordable FMS on the market, saving carriers hundreds of millions of dollars annually in fraud losses. Besides fraud management, Equinox also offers solutions that boost profitability and network efficiency, including data mediation, usage analytics, network analysis, revenue/expense management routing assurance, and custom application development. To learn more, visit www.equinoxis.com, or follow the company on Twitter @EquinoxInfoSys and LinkedIn.
615-612-1200, Ext. 234