123Net’s Smart Hands ensures that emergencies and maintenance issues will be attended to immediately upon request. The 24x7x365 service covers asset management, logistics management, on-site support, and rack & stack duties.
“Our Smart Hands service gives our colocation clients relief knowing they have our skilled NOC technicians on-site to address any requests in a timely manner, ” said 123Net NOC Director Rocky Maynard. “This makes our client’s data center experience less stressful, saving not only time, but labor and travel costs as well.”
Smart Hands is ideal for firms that use vendors or internal IT staff to maintain colocation equipment. Having immediate, on-site assistance helps clients limit the number of occurrences and duration of downtime.
Smart Hands will be available in each of 123Net’s four Tier 3 data centers. The organization’s service level agreement guarantees that service requests will be responded to in under 15 minutes.
To find out more about 123Net’s Smart Hands and Data Center services visit: