AT&T customers who are enrolled in Mobile Insurance, Mobile Protection Pack, Mobile Protection Pack for Business and Multi-Device Protection Pack may be able to get their cracked screen repaired instead of receiving a replacement device.
Screen repair will be performed by a certified technician who will visit you at your convenience. Screen repair appointments can be made as soon as the same day a claim is approved. At launch, the screen repair option will be available in select areas and for select devices, but we are expanding to additional areas soon. You can find a list of eligible areas and devices here.
The cracked screen repair option is automatically included with your insurance plan when you have an eligible device. There is an $89 deductible for a cracked screen repair. The screen repair deductible may be less than the deductible for replacing the covered device or purchasing a new one. When you have a cracked screen and are eligible for a repair, you can file a claim online at phoneclaim.com/att or by calling 888.562.8552.
Customers must be enrolled in an AT&T device protection plan in order to get the screen repair service, and can enroll within 30 days of device activation or upgrade. You can enroll here.
Once the screen is repaired, there is a new 12-month warranty on the device provided by Asurion. For questions on the warranty or about screen repair, call Asurion at 888.562.8662.
*Screen repair: $89 deductible applies. Limited to eligible devices in select markets. Same-day repair appointments available between 9 a.m.–7 p.m. local time, subject to technician’s availability in applicable service area. Claim must be approved by 2 p.m. local time to be eligible for same day repair. Repairs are performed by an Asurion-certified technician and come with a 12-month warranty. Repairs may use new or refurbished parts; may contain original or non-original manufacturer parts; and may void the manufacturer warranty. Declining deductibles not applicable to screen repair and selecting screen repair option will not impact customer’s declining deductible eligibility. Some colors of eligible devices are not covered. Forcomplete list of eligible devices and available markets, both of which are subject to change at any time.
**Mobile Insurance and Multi-Device Insurance are underwritten by Continental Casualty Company, a CNA company (CNA), and administered by Asurion Protection Services, LLC (in Iowa, Lic. #1001002300, in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161. In Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA.