September 23, 2016
New Samsung Galaxy Note7 devices started arriving at Sprint stores this week. We are focused on helping Sprint Note 7 customers exchange their original devices as quickly and efficiently as possible with the inventory available and additional shipments to come from Samsung.
We recommend customers call the store where they purchased the Note 7 to learn about current stock which will vary by location. Stores are handling exchanges on a first-come, first-served basis and cannot reserve devices. Customers who made their purchase through Sprint.com or telesales can call 1 888 211-4727 about their exchange. We apologize to our Note 7 customers for any inconvenience through this exchange process.