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Press Release -- August 16th, 2016
Source: AT&T

Restoring Service to Our Customers in Louisiana

Historic flooding hit Louisiana hard this weekend. And our people and our business were in the middle of it.

We’ve restored wireless service for the vast majority of our customers as of early Monday.

We’re working around the clock to complete the necessary repairs and take steps to fully restore service for all of our customers. Also, we’re deploying additional equipment to aid emergency personnel and add temporary capacity where needed.

Here are some key details:

Our network –Technicians and engineers continue working around the clock to reroute traffic and restore full service. Our Network Disaster Recovery team also joined the efforts by deploying resources such as Cell on Light Trucks (COLTs) and Emergency Communications Vehicles (ECVs) to aid emergency management officials and help with network capacity. We’re monitoring our network closely and will continue to coordinate with local officials and utility companies.

Our stores – Certain stores in the area are closed because of high water or closed roads. Some stores reported damage including leaks and roof damage.

Our local stores at the below addresses are open, and we’re providing free charging stations, free calls and Wi-Fi for all residents.

  • Mall of Louisiana
  • 6770 Siegen Lane
  • 7539 Corporate Blvd.
  • 3111 S. Sherwood Forest Blvd.
  • 5555 Main St., Zachary

We’re also responding to community need. So far, we’ve sent microcells to state government to boost network coverage in Baton Rouge. We’ve also provided several dozen wireless charging cables and charging blocks to a shelter in Lafayette.

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