Ninth Consecutive Year Company Wins Carrier Excellence Awards for Operations and Support
For the ninth consecutive year, Fibertech Networks received the highest marks from its carrier customers in an industry-wide survey conducted by Boston-based research and consulting firm ATLANTIC-ACM.
At COMPTEL PLUS, the preeminent networking event for competitive communications companies and their supplier partners, Fibertech was recognized for the highest score among CLEC, cable and fiber competitors with first place awards in seven categories including:
- Brand – Perception of the carrier’s corporate image
- Sales Representatives – Professionalism/Integrity/Technical Expertise and Proactive/Consultative Selling
- Network Performance – Perception of each carrier’s network performance based on their network’s quality, availability and uptime
- Billing – Perception of each carrier’s billing systems based on their billing accuracy and dispute resolution
- Customer Service – Technical Skills/Ability to Solve Problems and Courtesy/Professionalism
- Provisioning – Timely delivery of service and ability to meet installation dates
- Data Value
The industry-wide report is based on the results of more than 1,800 individual ratings of carrier’s network services and the operations behind those services. It’s widely regarded as the broadest benchmarking tool in metro wholesale telecommunications industry.
Earlier this year, Fibertech Networks received similar recognition from business customers in the 2014 ATLANTIC-ACM Business Connectivity Report Card survey, placing first in Sales Representatives, Provisioning, and Customer Service.
“We are extremely pleased to earn these high marks from both our carrier and enterprise clients alike,” said Fibertech Vice President of Sales and Marketing Mike Hurley. “These honors validate our efforts to provide service excellence to our customers who recognize the value of our service offerings to meet the metro demand for bandwidth services.”
“Fibertech consistently raises the bar in key customer satisfaction related categories,” said ATLANTIC-ACM President Fedor Smith. “Fibertech’s 9-year award winning streak reflects an exceptionally high level of customer service, and their win for data value further demonstrates their customers’ happiness with a high quality and competitively-priced portfolio.”
About ATLANTIC-ACM
Boston-based ATLANTIC-ACM is a leading provider of strategic research and consulting services serving the telecommunications and information industry. The company has been providing benchmarked customer feedback for carriers in their “Report Card” Series since 1995, including the “Business Connectivity Report Card” which is in its eighth year. In addition, the company assists clients in evaluating telecommunications opportunities for successful investment, market entry, benchmarking, customer response, and long-term planning. For more information, visit ATLANTIC-ACM’s website at http://www.atlantic-acm.com.
About Fibertech Networks
Headquartered in Rochester, N.Y., Fibertech Networks is a leader in providing fiber-optic based network services throughout mid-size cities in the Eastern and Central regions of the United States. Fibertech was founded in May of 2000, has built metro-area fiber networks in 30 mid-size markets in the Eastern U.S., and is led by Court Square Capital Partners of New York, N.Y. The company currently owns and operates a fiber optic network of more than 11,000 route miles, which contains more than 9,800 on-net locations with nearly 4,000 cell sites with its fiber-only network infrastructure. With this network, Fibertech serves wireline and wireless carriers, data centers, large enterprises, and facilities in the higher education, healthcare, and government verticals. Further information about the company can be found at www.fibertech.com.
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