Fully customizable, integrated IT business control point provides customers with convenient access to all network and cloud services in a single, pane-of-glass view
ORLANDO, Fla., Oct. 6, 2014 /PRNewswire/ — EarthLink Holdings Corp. (ELNK), a leading managed network and cloud solutions provider for multi-location businesses, today announced the launch of its innovative, next-generation myLink® customer portal at the 2014 Gartner Symposium/ITxpo, Booth # 1120. The new myLink customer portal is a secure, essential business tool that provides a centralized, full-service, integrated gateway into each client’s EarthLink account and infrastructure.
Unlike competitors’ portals, myLink’s proprietary technology and architecture innovations feature exclusive, new ‘control point’ design, providing customers with convenient access to all data, voice and IT services tools in one single, pane-of-glass view. In addition, customizable dashboards enable clients to pull forward and organize the data and alerts they use the most, including an array of self-service applications, reporting and management features. Role-based views geared toward executive, financial, network or IT managers further customize the application, and new responsive design provides for optimal viewing via desktop, laptop and tablet devices. View the myLink demo video showcasing its new functionality.
EarthLink designed the next-generation portal with its customers in mind, holding focus groups to engage them in the development process and trialing the site during stages of its development. One such customer, Thos. Somerville Co., a large regional distributor of plumbing and HVAC supplies, was a beta tester and early adopter, and provided direct feedback to the development team to ensure that the portal would include the features, tools and functionality to help make their job and management of their IT infrastructure simpler.
“The new design and functionality of EarthLink’s myLink portal is a big improvement with respect to ease of use and how information is presented. In particular, we find the customizable dashboard homepage indispensable,” said Pete Misiewicz, Vice President, Information Technology, Thos. Somerville Co. “With the option to either select predefined widget sets or create our own custom widgets, we now quickly see our key information and can change this view at any time. We manage 25 locations with EarthLink, and myLink enables us to quickly see the significant aspects of our network operations, with the ability to drill down to more detail if needed.”
MyLink’s personalized interface enables users to tailor their dashboard views and leverage real time widgets, data control modules that they will quickly see each time they access the portal. Users can:
- Easily ‘drag and drop’ desired widgets to organize the right view for themselves or others based on job function or security clearance.
- Set preferred notifications, alerts and how other items display, such as by account and location.
- Use location-based views to automatically deliver site-specific information, tools and customization capabilities.
- Access easy-to-read visual maps for the overall health and performance of their network, plus per site service management controls and monitoring tools for Cloud Hosting, Managed Routers, Hosted Security and other services.
- Access an order status tracker to monitor order progress through the activation process, a repair ticketing tracker for all services, a self-service provisioning tool, and security monitoring and near real-time service utilization reports.
“MyLink is not just a tool we hand to customers, but one they will actively customize to create just the right view for their organization,” said Brian P. Fink, EarthLink Executive Vice President, Technology and Chief Information Officer. “In working with our customers, we actively sought their feedback to create a powerful, impactful and intuitive portal that they would truly want to integrate into their everyday business practices. As we migrate customers to the new portal, the feedback is overwhelmingly positive, and our team is committed to continually improving and growing the environment.”
As an evolving ecosystem, myLink will continue to adapt to client usage and needs through data analysis and monitoring. Plans are also underway for additional user-friendly tools and applications, alerts and notifications when thresholds are reached and an emerging marketplace of recommendations which will not be limited to EarthLink services, but aggregate partners and suppliers that would enhance and augment the customer’s business needs.
EarthLink (EarthLink Holdings Corp., NASDAQ: ELNK) provides managed network, security and cloud solutions for multi-location businesses. We help thousands of specialty retailers, restaurants, financial institutions, healthcare providers, professional service firms and local governments deliver a reliable and engaging customer experience in their stores and branch offices. We do so by building and managing MPLS WAN networks, by providing virtualized infrastructure, security, hosted voice, secure WiFi and compliance solutions, and by offering exceptional customer care. We operate a nationwide network spanning more than 28,000 fiber route miles, with 90 metro fiber rings and secure data centers that provide ubiquitous data and voice IP service coverage. Our EarthLink Carrier™ division sells facilities-based wholesale telecommunications to other providers and our award-winning Internet services connect hundreds of thousands of residential customers across the U.S. For more, visit www.earthlink.com and follow @earthlink, LinkedIn and Google+.
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