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Press Release -- September 22nd, 2014
Source: Verizon

How JetBlue Uses Cloud Technology to Enhance Customer Service and Drive Success

Eash Sundaram, CIO of JetBlue Airways, discusses how the Verizon Cloud platform helps the international airline grow business and provide personalized, end-to-end customer experiences.

by Marie McGehee

Smart enterprise businesses are using technology to improve the customer experience, and few markets touch consumers as closely as the airline industry. For JetBlue, that personalization is engrained in the international airline’s DNA.

“We think of ourselves as a customer service company that just happens to fly planes,” said Eash Sundaram, CIO of JetBlue Airways. “Whether it’s taking care of our customers on the ground, through the airports or through the skies in our planes, technology plays a critical role for us in making that experience seamless.”

Watch this video case study to learn:
• Why JetBlue is using technology to give a more personal customer experience
• How technology is impacting its business
• How JetBlue uses Verizon’s cloud to host its e-commerce platform
• The importance of network security

To learn how Verizon’s cloud IT infrastructure can help your enterprise business improve its customer experience, visit

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