“We certified Birch Communications customer care operations as a ‘Center of Excellence’ after evaluating the company’s effectiveness and efficiency in interacting with their customers. We applaud their commitment to superior customer service,” said Bruce Belfiore, CEO, BenchmarkPortal. “This achievement confirms the call center’s ability to deliver service that is both efficient and effective.”
Care centers achieve the “Center of Excellence” distinction based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal.
“We are truly honored to be recognized by BenchmarkPortal for this prestigious award and even more thrilled that it is our third time being recognized. Our customer care teams provide mission-critical support for our 150,000 business customers nationwide. They go through extensive training and are committed to service and support that goes above and beyond the call of duty,” said Kristen Ritchie, Sr. Director of Customer Care, Birch Communications. “This award is formal recognition of something all of our staff works daily to achieve. At Birch our company tag line is ‘At your service’ and we really mean it!”
About Birch Communications
Birch Communications provides IP-based communications, cloud and managed services to businesses in all 50-states, the District of Columbia, Canada and Puerto Rico. Birch services include: voice, broadband, Internet access, hosted services, managed services, wireless voice, wireless data and many other communications, cloud and managed services. Voice and broadband services are, in most cases, delivered using the Birch secure IP-network. Please visit birch.com for more information.
About Center of Excellence Certification
Contact centers and their managers who wish to implement best practices and attain world-class performance in their industry have a unique opportunity to certify their call centers. BenchmarkPortal’s rigorous certification process has the advantage of referencing all performance goals to their best practice database of thousands of contact centers. Thus, contact centers will be held to performance levels that will improve their competitive position, not just force them to adhere to an arbitrary standard. Please follow the link to discover what the steps to certification are and how they will improve your center’s performance. benchmarkportal.com/call-center-certification.
Founded in 1995, BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, training, consulting, research and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information on BenchmarkPortal please call 800-214-8929 or visit BenchmarkPortal.com.