Orange Business Services is the only global service provider out of three vendors named as Visionary in the Gartner “Magic Quadrant for Unified Communications as a Service (UCaaS) in North America.”
This Gartner Magic Quadrant examines 16 UCaaS providers that vary widely in terms of richness of services, branding, experience, and ability to scale.
Orange Business Services provides its customers end-to-end service wherever their employees need to communicate and collaborate, offering UCaaS from data centers in Atlanta, Washington, D.C, London, Paris, Normandy, Frankfurt, Singapore, and Sydney.
“We feel our placement in the Visionaries Quadrant speaks highly of our regional positioning and global capability to provide Unified Communications as a Service,” said Paul Molinier, vice president, Unified Communications & Collaboration, Orange Business Services. “No other global service provider is included in the Visionaries Quadrant. Our strength is our ability to deliver complete UCaaS offers, such as Business Together as a Service and Business Together Microsoft, and complement them with VoIP solutions in more than 120 countries along with professional services and security.”
Business Together as a Service enables new ways of working for employees, while making it quick and cost-effective for IT management to deploy these tools. End users benefit from communications and collaboration tools offered via the cloud, such as telephony, unified messaging, Instant Messaging with presence, conferencing (audio, Web and video), and mobility, which allows access anytime, anywhere, using a PC, tablet, smartphone, or dedicated device – such as an IP phone. A user-friendly Web portal in 29 languages allows end users to manage their service, while off-loading the IT Service Desk. More than 50 MNCs have chosen Business Together as a Service.
Orange Business Services is committed to delivering the new workspace where all communications tools are unified. To meet that commitment, Orange Business Services provides enterprises with global unified communications services based on leading vendor technology, including Cisco Hosted Collaboration Solution and Microsoft® Lync® 2013. Orange Business Services’ “World Class” service management supports unified communications with ITIL® V3 best practice service management with full ISO certification. This results in high customer satisfaction and service availability to increase end user productivity.
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About the Magic Quadrant
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 Gartner “Magic Quadrant for Unified Communications as a Service, North America,” Daniel O’Connell, Bern Elliot, Nov. 5, 2013.