It will offer support to Spanish-speaking customers within the region
SAN JOSE, Calif, November 19, 2013.- In support of Cisco’s Global Site Strategy, the company is establishing a Cisco® Support Center (CSC) in Mexico City in order to support local and regional operations and create capacity to service customers in the Spanish language. This will supplement other Cisco Support Centers based in Raleigh-Durham, North Carolina, USA; Bangalore, India; and Krakow, Poland.
After an extensive assessment of cities across Latin America, Mexico City was chosen because of its strategic geographical location with a time zone aligned to the United States, and easy access to the rest of the countries in the region. The country also offers cost competitive talent having access to world class academia as well as bilingual engineers specialized in networking, routing, switching, voice, and security that will be required to operate the new center.
The Mexico City CSC will be a shared services center supporting customers across the North America and Latin American region. It will complement existing locations and will provide services across multiple functional groups including Cisco Services, Finance, Operations and others.
Currently, Cisco has a Technical Support Center (TAC) based in Mexico City and those operations will be expanded to support the Mexico City CSC.
The CSC is expected to start operations in fall 2014 and will involve the creation of a few hundred jobs over the next couple of years.
Francisco González, ProMexico CEO
“The investment made by Cisco in Mexico represents an important knowledge transfer with a considerable impact in the technical and social development of the country”.
Olivier Kohler, senior vice president Global Business Services
“An important element of our strategy is to enhance the way we serve our customers, partners and internal stakeholders across the Americas. By establishing a shared services center in Latin America, our aim is to get closer to our clients in terms of geography and time zones while offering the convenience of multi-language support.”
Rogelio Velasco, Vicepresident of Cisco México
“At Cisco Mexico we are very proud to have the Cisco Support Center in Mexico City. This ratifies Cisco’s long term commitment with the country and the relevance of Mexico to Cisco worldwide”.
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