Fibertech Recognized With Highest Marks for Service and Operations Excellence for Second Year in a Row
Validating its position as one of the nation’s leading metro bandwidth providers, Fibertech Networks recently earned recognition for its service and operations in an industry-wide customer survey.
Fibertech was recognized by ATLANTIC-ACM for the second year in a row for three Customer Choice Awards at Metro Connect USA, held on February 18-19, 2013, in Miami, FL. The company swept three major awards winning Best in Class for Operational Excellence for Servicing Wireline Customers; Best in Class for Metro Data ServicesServicing Wireline Customers; and Best in Overall Metro Carrier Excellence.
“We’re honored with this recognition as it demonstrates our ability to provide customers with a commitment to responsiveness and support unmatched in the industry,” said Fibertech Vice President of Sales and Marketing Mike Hurley. “Our employees’ dedication and unparalleled attention to detail set us apart, and these awards are further proof that our customers, and the marketplace in general, recognize our efforts.”
The awards were based on surveys for ATLANTIC-ACM’s 2012 Metro Carrier Report Card, which included more than 1,500 individual ratings of carriers by their wholesale customers. To be nominated for an award, a carrier had to have been rated among the top three performing carriers in three key verticals – wireline, wireless and emerging customers.
Boston-based ATLANTIC-ACM is a leading provider of strategic research and consulting services serving the telecommunications and information industry. The company has been providing benchmarked customer feedback for carriers in their “Report Card” Series since 1995, including the “Metro Wholesale Report Card” which is in its seventh year. In addition, the company assists clients in evaluating telecommunications opportunities for successful investment, market entry, benchmarking, customer response, and long-term planning. For more information, visit ATLANTIC-ACM’s website at http://www.atlantic-acm.com.
About Fibertech Networks
Headquartered in Rochester, N.Y., Fibertech Networks is a leader in providing fiber-optic based network services throughout mid-size cities in the Eastern and Central regions of the United States. Fibertech was founded in May of 2000, has built metro-area fiber networks in 23 mid-size markets in the Eastern U.S., and is led by Court Square Capital Partners of New York, N.Y. The company currently owns and operates a fiber optic network of more than 8,200 route miles, which contains more than 6,400 on-net buildings and nearly 2,100 cell sites with its fiber-only network infrastructure.With this network, Fibertech serves wireline and wireless carriers, data centers, large enterprises, and facilities in the higher education, healthcare, and government verticals. Further information about the company can be found at www.fibertech.com.