Fibertech Awarded Highest Marks for Service and Operations Excellence in Industry-Wide Survey
Strengthening its position as one of the nation’s the top metro providers, Fibertech Networks recently earned three Customer Choice Awards at Metro Connect USA, an industry conference held on February 28-29, 2012, in Miami, FL.
Fibertech was recognized by ATLANTIC-ACM in the first ever Customer Choice Awards where carriers were ranked based on anonymous customer ratings in three key areas including wireline, wireless and emerging customers. Fibertech swept three major awards winning Best in Class for Operational Excellence for Servicing Wireline Customers; Best in Class for Metro Data ServicesServicing Wireline Customers; and Best in Overall Metro Carrier Excellence.
“It’s quite humbling to be recognized in front of your peers with these types of honors,” said Fibertech Vice President of Sales and Marketing Mike Hurley. “Certainly we feel they are much deserved, but more importantly, these awards were voted on by customers which validate the work we’ve done here and how we’ve built the company. Our employees deserve all the credit – they are the most responsive and customer-focused group I’ve ever been a part of.”
The awards were based on surveys for ATLANTIC-ACM's 2011 Metro Carrier Report Card, which included more than 1,500 individual ratings of carriers by their wholesale customers. To be nominated for an award, a carrier had to have been rated among the top three performing carriers in three key verticals - wireline, wireless and emerging customers.
Boston-based ATLANTIC-ACM is a leading provider of strategic research and consulting services serving the telecommunications and information industry. The company has been providing benchmarked customer feedback for carriers in their “Report Card” Series since 1995, including the “Business Connectivity Report Card” which is in its fourth year. In addition, the company assists clients in evaluating telecommunications opportunities for successful investment, market entry, benchmarking, customer response, and long-term planning. For more information, visit ATLANTIC-ACM's website at http://www.atlantic-acm.com.
About Fibertech Networks
Headquartered in Rochester, N.Y., Fibertech Networks is a leader in providing fiber-optic based network services throughout mid-size cities in the Eastern and Central regions of the United States. Fibertech was founded in May of 2000, has built metro-area fiber networks in 23 mid-size markets in the Eastern U.S., and is led by Court Square Capital Partners of New York, N.Y. Further information about the company can be found at www.fibertech.com.