Builds On Six Consecutive Years of Earning Highest Operational Marks in Industry
Fibertech Networks, L.L.C., a leading provider of metro-based fiber optic network services to customers in the eastern and central United States, today announced it has been recognized with six service excellence awards in the 2011 ATLANTIC-ACM Metro Connectivity Report Card survey.
The industry-wide report is based on the results of more than 3,000 individual ratings of carrier’s network services and the operations behind those services. It’s widely regarded as the broadest benchmarking tool in metro wholesale telecommunications industry.
Fibertech received the best-in-class honors in six overall categories among competitive telecom/cable/fiber providers: Brand, Sales Rep (tie), Provisioning, Network Performance, Customer Service and Data Value (tie).
“These honors help validate our unique value proposition of providing a strong emphasis on customer responsiveness, on-time provisioning and unequaled network performance,” said Michael Hurley, VP Sales and Marketing for Fibertech. “They reflect our unique ability to provide the highest levels of operations excellence, with an emphasis on making it as easy as possible for customers to do business with us.”
Earlier this year, the company received similar recognition from business customers in the 2011 ATLANTIC-ACM Business Connectivity Report Card survey, placing first in six categories including Brand, Sales Representatives, Provisioning, Network Performance, Enterprise Data Value and Overall Data Quality, among CLEC/Cable/Fiber providers. Additionally Fibertech was praised highly for their commitment to excellence and putting forth the upmost focus into customer service.
“Fibertech has sustained some of the highest marks in the industry for six consecutive years with both its carrier and enterprise clients,” said ATLANTIC-ACM CEO Dr. Judy Reed Smith. “Fibertech’s definitive win in a number of key customer satisfaction related categories indicates an exceptionally high level of customer service, and their wins in the value categories indicate competitively priced, high quality products, which only helps to make customers happier.”
Boston-based ATLANTIC-ACM is a leading provider of strategic research and consulting services serving the telecommunications and information industry. The company has been providing benchmarked customer feedback for carriers in their “Report Card” Series since 1995, including the “Metro Wholesale Report Card” which is in its sixth year. In addition, the company assists clients in evaluating telecommunications opportunities for successful investment, market entry, benchmarking, customer response, and long-term planning. For more information, visit ATLANTIC-ACM’s website at http://www.atlantic-acm.com.
About Fibertech Networks
Headquartered in Rochester, N.Y., Fibertech Networks is a leader in providing fiber-optic based network services throughout mid-size cities in the Eastern and Central regions of the United States. Fibertech was founded in May of 2000, has built metro-area fiber networks in 23 mid-size markets in the Eastern U.S., and is led by Court Square Capital Partners of New York, N.Y. Further information about the company can be found at www.fibertech.com.