Company Earns Two First-Place Rankings in Key Customer Experience Categories
July 18th, 2011 New York, NY—KDDI Global, a global Tier 1 telecommunications carrier and member of the KDDI America group of companies, was ranked first in both “Sales Representatives” and “Customer Service” categories of the ATLANTIC-ACM 2011 Global Wholesale Carrier Excellence Awards. ATLANTIC-ACM, a leading telecommunications research consultancy, presented the awards to Ed Kim, CEO of KDDI Global, during the awards ceremony at the 2011 PTC Conference in Honolulu, Hawaii.
The ATLANTIC-ACM 2011 Global Wholesale Carrier Excellence Awards are based on evaluations of wholesale carriers from 76 countries by nearly 1,700 wholesale customers. The evaluations were made for the 2011 edition of ATLANTIC-ACM’s Global Wholesale Carrier Report Card, which has become a critical reference tool in the competitive wholesale industry. Customers evaluated each global wholesale carrier they had worked within a number of operational categories, as well as quality and price competitiveness on a variety of voice and data products. KDDI Global was rated most price competitive for both IP voice termination and mobile voice termination.
“We are pleased to see KDDI Global receive strong feedback in key customer experience touch points,” stated Fedor Smith, ATLANTIC-ACM’s President. “Sales Representatives’ and ‘Customer Service’ are categories that directly affect customer satisfaction, and KDDI Global is rated with a high level of service among a very competitive group of carriers.”
The “Sales Representatives” category is an assessment of a carrier’s sales reps on professionalism and proactive, consultative sales offers. The “Customer Service” category is an evaluation of a carrier’s customer service on representatives’ technical expertise and responsiveness.
“KDDI America and the entire group of companies pride ourselves on our dedication to ensuring the complete satisfaction of our customers in our services,” noted Yasushi Kubota, President and CEO of KDDI Americas, “so it is with great pleasure that I see the performance of KDDI Global acknowledged in such an important venue.”
“Today, KDDI Global is one of the largest international wholesale providers in the world,” said Ed Kim, CEO of KDDI Global. “With affiliates located in over 20 countries, our goal is to lead the marketplace with best service and elite quality through an outstanding support team. The awards we have received are a reflection of our goal as well as a lot of hard work we have done over the years.”
KDDI’s Carrier Service division has been in existence for 50 years. As a U.S. arm of KDDI Carrier Service, KDDI Global has boldly advanced the business through acquisitions and constant efforts over the last 5 years to drive the business into the forefront of the Global Telecommunications Industry. KDDI Global’s diverse approaches to the market range from Traditional voice and VoIP services, Telehouse, IP Transport to MVNO and Top Up retail services so as to assist customers’ global requirements.
For more information on KDDI Global and its services, please contact firstname.lastname@example.org.
For inquiries on KDDI America services, please contact email@example.com.
Boston-based ATLANTIC-ACM is a leading provider of strategic research and consulting services serving the telecommunications and information industries. In addition to producing the industry’s principal benchmarking, sizing and opportunity studies, the company assists clients in evaluation telecommunications opportunities for successful investment, market entry, and long-term planning.
About KDDI America
KDDI America is the U.S. division of the KDDI Group of companies, a Fortune Global 500 company and leading provider of international telecommunications and collocation facilities around the world. KDDI America provides high-quality network solutions to clients with telecommunication needs throughout EMEA, the Americas and Asia Pacific. KDDI Group is a pioneer and innovator in the Ethernet world, being the first telecom provider to provide switched Ethernet services between Asia and the United States. KDDI is also a leading provider in international data centers and value-added services through its group company, Global TELEHOUSE, in the United States, Europe and Asia. For more information, please visit www.kddia.com.
About KDDI Global
KDDI Global is the formation of a KDDI America majority-owned strategic initiative between KDDI America and Asia Access Telecom. KDDI America is a wholly-owned subsidiary of KDDI Corporation. KDDI Global has become a global Tier 1 telecommunications carrier, offering quality services at competitive prices in the wholesale telecommunications market.
Sandra de Novellis