PAETEC’s Visual Messaging simplifies the access, viewing, and managing of voice messages utilizing the popular Android, Apple, and Blackberry platforms
FAIRPORT, N.Y. – June 21, 2011 (Print-friendly PDF file)
PAETEC Holding Corp. (NASDAQ GS: PAET), a national competitive provider of communications solutions, announced today the deployment of PAETEC Visual Messaging which seamlessly integrates enterprise voicemail systems with leading smart phone and tablet devices. The service then automatically transcribes the voicemail to text, and both the audio file and transcription of the message are presented visually on the user’s mobile device, eliminating the need to dial into voicemail systems.
The Visual Messaging product consolidates all voice messages for a user, including office and mobile voicemail, for quick and easy retrieval of the recorded voice message or transcribed text on Android, Apple, and Blackberry platforms as well as assorted tablets. The user may then review, reply, or forward the transcribed voicemail messages in the order of their choosing, even during a meeting.
“PAETEC Visual Messaging is changing how business people communicate,” said John Chapman, chief marketing officer at PAETEC. “Too often, officer workers have an office voicemail, mobile phone voicemail, and corporate e-mail box, each with a different device to retrieve the messages. Our Visual Messaging collapses that into a single platform and makes receiving messages as quick and intuitive as e-mail.”
PAETEC’s Visual Messaging software may integrate directly with a firm’s existing enterprise voicemail system such as Cisco, Nortel, or Avaya, or be hosted by PAETEC in the cloud through its highly secure, fault-tolerant data centers.
Visual Messaging brings the same level of efficiencies and productive gains to voicemail through mobile devices, as users have come to depend on for e-mail. Additionally, enterprises are often plagued with disparate voicemail systems that are unable to work together, not allowing users to forward or reply to voicemail messages to others, even if within the same company. Visual Messaging solves this issue and allows any user to reply, forward, or archive any message, whether they are part of the same voicemail system or not, as well as outside of their company.
“We’ve perfected this software over the past 10 years, and now with PAETEC’s broad network retail customer base and wholesale structure, we believe we have a total solution for office productivity unlike any other provider or system,” said Sam Waicberg, vice president and general manager of PAETEC’s mobile applications.
PAETEC Visual Messaging is the result of the 2011 acquisition of the Boston-based mobile applications provider, Iperia.
For more information on PAETEC’s Mobility Solutions, visit http://www.paetec.com/products-services/mobility/visual-messaging/overview.html
PAETEC (NASDAQ GS: PAET), a Fortune 1000 company, is personalizing communications and energy solutions in 86 of the top 100 metropolitan areas across the United States. We offer a comprehensive suite of network services (voice, data and fiber solutions), as well as managed services, cloud and data center services, software and technology, and energy services. For more information, visit www.paetec.com.