Fibertech Awarded Highest Marks for Service and Operations Excellence in Industry-Wide SurveyJune 15, 2011 – Rochester, NY
Solidifying its nationally-recognized reputation for operations and service excellence, Fibertech Networks has received the highest honors in a recent ATLANTIC-ACM survey. For the sixth consecutive year, Fibertech was recognized as an industry leader in multiple categories for both service and product quality by customers.
The 2011 Business Connectivity Report Card, conducted by ATLANTIC-ACM,is widely regarded as the broadest benchmarking tool in business telecommunications. The results are from individual customer ratings in a carrier-wide survey of network services and the operations behind those services.
“Our priority here at Fibertech is to provide a customer service experience unlike any other,” said Fibertech Vice President of Sales and Marketing Mike Hurley. “We place a strong emphasis on customer responsiveness, on-time provisioning and unequaled network performance. These results reflect our unique ability to provide the highest levels of operations excellence, with an emphasis on making it as easy as possible for enterprise customers to do business with us.”
At a reception at the Yale Club of New York on June 9, Fibertech was recognized among the CLEC/Cable/Fiber peer group with first place awards in six different categories:
- Sales Representatives
- Network Performance
- Enterprise Data Value
- Overall Data Quality
Added Dr. Judy Reed Smith, CEO of ATLANTIC-ACM, “Fibertech has truly set itself apart from the field with their operations scores. Fibertech’s definitive win in a number of key customer satisfaction related categories indicates an exceptionally high level of customer service, and their wins in the value categories indicate competitively priced, high quality products, which only helps to make customers happier.”
Boston-based ATLANTIC-ACM is a leading provider of strategic research and consulting services serving the telecommunications and information industry. The company has been providing benchmarked customer feedback for carriers in their “Report Card” Series since 1995, including the “Business Connectivity Report Card” which is in its fourth year. In addition, the company assists clients in evaluating telecommunications opportunities for successful investment, market entry, benchmarking, customer response, and long-term planning. For more information, visit ATLANTIC-ACM’s website at http://www.atlantic-acm.com.
About Fibertech Networks
Headquartered in Rochester, N.Y., Fibertech Networks is a leader in providing fiber-optic based network services throughout mid-size cities in the Eastern and Central regions of the United States. Fibertech was founded in May of 2000, has built metro-area fiber networks in 23 mid-size markets in the Eastern U.S., and is led by Court Square Capital Partners of New York, N.Y. Further information about the company can be found at www.fibertech.com.