Proven with Companies with Exacting Requirements for Network Performance and Security, the NOC Offering Frees Customers to Focus on Core Business.
March 21, 2011
Our Operations Services … go beyond the classical NOC offering.
ADVA Optical Networking today announced the availability of enhanced network operations center (NOC) services as part of the new ADVAcare suite, which presents a combination of operations services, technical support and hardware and software maintenance.
Operations Services are designed to help protect customers’ networks and reduce operational expenditure (OPEX), while freeing internal resources to focus on core business activities. With ADVA Optical Networking responsible for maintaining all critical network-performance and security parameters, carrier and enterprise customer personnel can dedicate their attention to creating new services and value for their own end users.
ADVA Optical Networking’s Operations Services are provided remotely, with all network-event, Quality of Service (QoS) and surveillance data securely transported out-of-band between a customer and ADVA Optical Networking. This ensures no latency is added to the customer’s regular service traffic. Proven NOC personnel in a hardened off-site facility monitor both links and equipment and resolve issues to optimize performance of the customer’s network and established services.
ADVA Optical Networking’s Operations Services include:
- Network Surveillance
- Fault and Performance Management
- Remote Move, Add, Change (MAC)
- Configuration and Circuit Resource Management
- Inventory Management
The ADVA Optical Networking’s Operation Services offering is available in both premium (24 hours per day, 365 days per year) and basic tiers (weeknights and weekends). Service-level agreements (SLAs) can be customized for a specific customer’s needs—from targeted extension of an enterprise or carrier’s existing support coverage to turn-key operations capability.
Noted Jeff Santos, ADVA Optical Networking’s senior vice president of sales North America: “Our customers in some of the highest-stakes networking environments, such as finance, are already relying on our enhanced NOC offering to protect their businesses. Many companies across our range of carrier and enterprise customers will find our Operations Services a cost-effective way to achieve the business protection they require. ADVA Optical Networking’s Operations Services go beyond the classical NOC offering, as they automatically trigger clearing activities. In this way, they deliver secure protection for highly competitive rates.”
ADVA Optical Networking’s expanded Operations Services are available initially to the company’s North American carrier and enterprise customers, and they will be expanded globally.