Two new products enable enterprises, contact centers and service providers to accelerate time to market and increase return on investment for end-to-end IP communications
BEDFORD, MA, FEBRUARY 28, 2011 – Acme Packet® (NASDAQ: APKT), the leader in session delivery network solutions, today announced two new products – the Net-Net® Interactive Session Recorder (ISR) and the Net-Net® Application Session Controller (ASC). These additions expand the Net-Net® product family, enabling enterprises, contact centers and service providers to record IP sessions and integrate live and recorded IP voice, video and unified communications (UC) into Web 2.0 business applications to ensure regulatory compliance, improve customer service, increase efficiency and reduce costs.
Organizations today are straining to keep pace with the rapid transformation from traditional TDM-based telephony to UC, and to integrate IP communications into business processes and applications. Acme Packet’s Net-Net ISR and Net-Net ASC help businesses overcome these challenges by streamlining and accelerating the deployment of cost-effective solutions for regulatory compliance and communications-enabled business processes.
Net-Net Interactive Session Recorder
Businesses and consumers are rapidly adopting new modes of communication using IP voice, video, instant messaging and UC. Many organizations are required by law to record certain conversations with customers, business partners and the general public. While there are established methods for recording voice calls in traditional telephony networks, there are few cost-effective solutions for large scale recording of IP sessions. In addition, with the widespread adoption of SIP trunking services by enterprises and contact centers, service providers are uniquely positioned to offer cloud-based IP communications services including large scale session recording.
The Net-Net ISR is a complete, software-based IP session recording solution designed to overcome the numerous challenges associated with capturing, securing, archiving and managing interactive session recordings in IP telephony and UC for regulatory compliance and quality assurance purposes. Traditional voice-only call recording systems are hardware-intensive, have capacity limitations, and can be complex to install and manage. The Net-Net ISR is based on an open, active recording architecture that significantly increases session capacity and eliminates complex PBX and IVR interconnections. It also includes an integrated media server to simplify deployment and reduce costs. In addition, the Net-Net ISR offers flexible Web 2.0 APIs that enable application developers to precisely control session recordings and to easily integrate session recording into business applications.
“With on-demand language translation services, nothing is more critical than quickly delivering an accurate, high quality service to our customers,” said Andre Lupenko, CEO, Telelanguage, Inc. “The Acme Packet Net-Net ISR was much easier to deploy than other solutions we tested and its open architecture enabled us to integrate session recordings directly into the software we use to assure timely and high quality services for our customers.”
Net-Net Application Session Controller
Organizations today are leveraging the Internet and Web services to rapidly deploy new applications on industry standard platforms at reduced cost and lower development expense. Web 2.0 developers are accustomed to abstraction layers that hide the complexities of various elements in the underlying computing, storage and Web services infrastructure, but this has been missing for IP communications infrastructure.
The Net-Net ASC is a software platform deployed as a middleware solution that enables enterprises and service providers to streamline business processes by integrating applications with IP communications. With the Net-Net ASC, businesses can be more efficient, improve productivity and better serve customers by adding interactive voice, video, instant messaging and multimedia communications to applications.
The Net-Net ASC enables Web 2.0 applications to control interactive IP sessions using familiar service-oriented architecture (SOA) development tools and frameworks. This shields developers from the complexities of the underlying IP telephony and UC infrastructure, so they can focus on business innovation. Examples include adding interactive voice to help desk applications and for automatically generating outbound notifications associated with appointments, deliveries and logistics. The Net-Net ASC provides a vendor-independent, common application development environment across a wide range of UC offerings, and speeds time-to-market by eliminating the need for specialized knowledge of IP infrastructure and protocols. It also features integrated signaling and media control to reduce equipment costs as well as simplify installation and operations.
“We are working closely with enterprise and service provider clients to transform the way they do business. Our financial industry customers are embedding context-aware, event-driven, multi-modal communications into their critical business applications to give them a competitive edge in the marketplace,” said Indrajit “IG” Ghosh, chief technology officer, Atlas Communications Technology. “The Net-Net ASC provides us with a highly flexible, easy to integrate middleware solution that allows us to rapidly deploy a wide variety of applications such as click-to-call, voice drop/voice blast, and compliance notification across disparate IP telephony and trading system environments.”
“Acme Packet powers IP session delivery networks for the world’s leading service providers and Fortune 500 companies,” explained Seamus Hourihan, Acme Packet senior vice president of marketing and product management. “Our products occupy key positions in these networks, satisfying security, service assurance and regulatory compliance requirements for a broad range of next-generation applications and services. The two new products we’re announcing today extend Acme Packet’s presence at the session layer in these networks – enabling our customers to fully realize the business benefits of end-to-end IP communications.”
About Acme Packet
Acme Packet (NASDAQ: APKT), the leader in session delivery network solutions, enables the trusted, first-class delivery of next-generation voice, data and unified communications services and applications across IP networks. Our Net-Net product family fulfills demanding security, service assurance and regulatory requirements in service provider, enterprise and contact center networks. Based in Bedford, Massachusetts, Acme Packet designs and manufactures its products in the USA, selling them through over 140 reseller partners worldwide. More than 1,300 customers in 105 countries have deployed over 11,000 Acme Packet systems, including 90 of the top 100 service providers and 30 of the Fortune 100. For more information visit www.acmepacket.com.
Acme Packet, Inc. Safe Harbor Statement
Statements contained herein that are not historical fact may be forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Such forward-looking statements may relate, among other things, to our position in the session border control market, session delivery market, our expected financial and operating results, our ability to establish and maintain intellectual property rights, our ability to build and grow Acme Packet, the benefits and advantages of our products, including any enhancements or new features, services and programs, and our ability to achieve our goals, plans and objectives. Such forward-looking statements do not constitute guarantees of future performance and are subject to a variety of risks and uncertainties that could cause our actual results to differ materially from those anticipated. These include, but are not limited to: difficulties in growing our customer base, difficulties leveraging market opportunities, difficulties providing solutions that meet the needs of customers, poor product sales, long sales cycles, difficulty developing new products, difficulty in relationships with vendors and partners, higher risk in international operations, difficulty managing rapid growth, and increased competition. Additional factors that could cause actual results to differ materially from those projected or suggested in any forward-looking statements are contained in our recent filings with the Securities and Exchange Commission, including those factors discussed under the caption “Risk Factors” in such filings.