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Press Release -- October 26th, 2010
Source: Sonus Networks

Sonus Networks to Show Voice Intrusion Protection Technology at International Contact Center Expo


Voice Intrusion Prevention Critical for Protecting Call Center Operations

WESTFORD, Mass., October 26, 2010 Sonus Networks, Inc. (NASDAQ:SONS, news, filings), a market leader in next-generation IP-based network solutions, today announced that at the International Contact Center Expo and Conference taking place this week, it is demonstrating innovative new intrusion prevention technology to protect critical call center operations from voice-based intrusions and malware.

“While data security vendors focus on securing the data network, they are largely blind to attacks that come into the enterprise through the voice network,” said Mykola Konrad, director of product management for Sonus. “However, vishing, spam over Internet telephony (SPIT), spoofing, and other voice-based IP attacks are extremely dangerous to the enterprise and can co-opt the voice network or use it as a point of access.”

Such attacks can have a negative impact on call center operations, for example, forcing enterprises to spend millions in additional capital and operational investments to accommodate the growing amount of “junk” voice traffic. The cost to enterprises is even greater when botnet-based DoS attacks block call center services altogether, resulting in lost sales, negative corporate image and lost consumer confidence

Sonus Networks will be showing the new voice intrusion prevention technology in booth 619 at the International Contact Center Expo and Conference, and will be available to discuss the implications of this technology for protecting contact centers from voice-oriented attacks.

At the conference, Mykola Konrad, director of product management for Sonus, will moderate a track on Technology Trends: Challenges and Tactics on Wednesday, October 27. During that track, he will speak on “Incorporating Flexibility and Scalability into Your Existing Contact Center Technological Infrastructure” at 12 p.m. This presentation will provide strategic insight around:

  • Preparing for change within your contact center and managing expectations
  • Setting parameters for scaling down to preserve customer service excellence
  • Evaluating capabilities of cloud technologies prior to implementation

About Sonus Networks
Sonus Networks, Inc. is a leader in IP networking with proven expertise in delivering secure, reliable and scalable next-generation infrastructure and subscriber solutions. With customers in over 50 countries across the globe and over a decade of experience in transforming networks to IP, Sonus has enabled service providers and enterprises to capture and retain users and generate significant ROI. Sonus products include media and signaling gateways, policy/routing servers, session border controllers and subscriber feature servers. Sonus products are supported by a global services team with experience in design, deployment and maintenance of some of the world’s largest and most complex IP networks. For more information, visit

This release may contain forward-looking statements regarding future events that involve risks and uncertainties. Readers are cautioned that these forward-looking statements are only predictions and may differ materially from actual future events or results. Readers are referred to Item 1A “Risk Factors” of Sonus’ Annual Report on Form 10-K for the year ended December 31, 2009 and all subsequent Quarterly Reports on Form 10-Q, which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements. Any forward-looking statements represent Sonus’ views only as of today and should not be relied upon as representing Sonus’ views as of any subsequent date. While Sonus may elect to update forward-looking statements at some point, Sonus specifically disclaims any obligation to do so, except as required by law.

Sonus is a registered trademark of Sonus Networks, Inc. All other company and product names may be trademarks of the respective companies with which they are associated.

For more information, please contact:
Aline Kaplan
+1 978-614-8167

Paul Roberts
+1 781-418-2418

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