ATLANTA, Oct 28, 2010 (BUSINESS WIRE) -- Nicholas Aguilera has long understood the importance of delivering excellent service and quick project turnaround to grow his family-owned Diego & Son printing business started nearly 40 years ago by his father. Yet, in an increasingly competitive printing industry, Aguilera realized the need to better leverage technology to operate the business more efficiently.
When looking for a more advanced IT solution to grow the business, Aguilera turned to Cbeyond, (www.cbeyond.net/smb), a leading provider of IT and business communications services to more than 53,000 small businesses, for its voice, broadband and security solutions, including data backup.
"We pride ourselves on combining old-fashioned customer service with the latest technology," said Nicholas Aguilera, president of the San Diego-based Diego & Son, which he runs with his sister, Rebecca. "With Cbeyond's high-speed Internet, we have decreased our file downloading time from 40 minutes to less than one minute. This drastically decreases our turnaround time and allows us to exceed our customers' expectations for project completion. This also enables us to take on more business thus helping us grow."
Before selecting Cbeyond in 2006, Diego & Son used a local cable provider and Aguilera often experienced problems with connectivity. This, in turn, created service delivery challenges.
With Cbeyond, Diego & Son is better able to service customers in its own backyard as well as distant customers in Las Vegas and New Jersey. "Cbeyond's Internet service is so fast and reliable," Aguilera said. "We really should have switched a long time ago."
Additionally, with Cbeyond's Secure Backup, Aguilera is assured that customer files are safe - even in the event of natural disaster. "I don't have to worry that my critical business files are safe; you can't put a price on peace of mind," Aguilera said.
In an effort to further streamline his IT and communications services, Aguilera recently added Cbeyond's mobile phone service to stay connected with customers and employees when he is out of the office. "Cbeyond backs up the numbers from the phone which means I don't have to worry in the event of a lost cell phone. Most importantly, the bundled solution saves us more than $300 a month on our cell phone bills alone, which is not only affordable, but also easy to manage as all of my Cbeyond solutions appear on one bill," said Aguilera.
"The smart business communications tools that we deliver to the small business customer are enabling companies like Diego & Son Printing to maximize productivity through Cbeyond's business continuity solutions," said Brent Cobb, Chief Customer Officer for Cbeyond. "Diego & Son needed small business communication services to fit their unique business needs and Cbeyond delivered, helping them improve their customer experience, boost productivity and grow."
For more information about Cbeyond and its portfolio of small business IT and communication solutions, visit www.cbeyond.net/smb.
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About Diego & Son Printing
Diego & Son Printing is a family-owned, full-service printing company based in San Diego. Opened in 1972, Diego & Son Printing strives to provide "old-fashioned service with the latest technology." To learn more about Diego & Son Printing, visit www.diegoandson.com.
Cbeyond, Inc. (NASDAQ:CBEY, news, filings) is a leading provider of IT and communications services to more than 53,000 small businesses throughout the United States. Recently named as the sixth fastest growing technology company by Forbes magazine, and added to Standard & Poor's Small Cap S&P 600 Index, Cbeyond offers more than 30 productivity-enhancing applications including local and long-distance voice, broadband Internet, mobile, BlackBerry(R), broadband laptop access, voicemail, email, web hosting, fax-to-email, data backup, file-sharing and virtual private networking. Cbeyond delivers these services over a 100 percent private all IP network. For more information on Cbeyond, visit www.cbeyond.net/smb and follow Cbeyond on Twitter: www.Twitter.com/Cbeyondinc.
Cbeyond, Inc. Shana Keith, 678-384-8304 firstname.lastname@example.org
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