(MIAMI, FL) – September 15, 2010 ‐ At CompTel’s Fall Convention and EXPO in Dallas, Texas, ATLANTIC– ACM announced that for the fourth consecutive year FPL FiberNet won top honors at the 2010 Metro Carrier Excellence Awards ceremony.
This year, FPL FiberNet excelled in the CLEC group for the 2010 Metro Wholesale Report Card, winning “best‐in‐class” for Network Performance, Brand (tie), Provisioning (tie), and Customer Service. Network Performance and Brand were judged on network quality, availability and uptime, and the reputation of each carrier’s brand name, respectively. Provisioning was judged on the ability to meet expectations of installation, timeliness and responsiveness, while the criteria for Customer Service included expertise,
problem solving ability and efficiency.
In addition, FPL FiberNet received the highest numerical average ratings of metro wholesale customers’ opinions of FPL FiberNet product quality for important products; receiving top ranking for Local Private Line: DS1 & DS3 Quality.
“FPL FiberNet’s continued commitment to provide high‐quality products and service excellence is reflected in their consistently high ratings in our annual report cards,” said Judy Reed Smith, CEO, ATLANTIC – ACM. “FPL FiberNet received the highest rankings in several categories, maintaining its
position as an excellent broadband provider.”
“We have worked hard over the years to strengthen our network and provide superior broadband services,” said Carmen Perez, President of FPL FiberNet. “These awards are a result of our ongoing commitment to excellence, and a reflection of the entire FPL FiberNet team’s focus on exceeding customer expectations.”
The awards, presented by ATLANTIC – ACM, a leading provider of strategic research and consulting services, recognize telecommunications carriers based on evaluations provided by their wholesale and business clients. The awards were based on the results of the latest edition of ATLANTIC‐ACM’s Metro Carrier Report Card, the industry’s principal benchmarking study, which was derived from more than 1,600 individual carrier ratings by their wholesale customers.
About FPL FiberNet
FPL FiberNet, LLC, based in Miami, provides long‐haul and metro fiber‐optic broadband network services to wholesale and enterprise customers throughout most major metropolitan areas in Florida, and via interconnection facilities in Atlanta. FPL FiberNet is a subsidiary of NextEra Energy, Inc., a leading clean energy provider. For more information, visit www.FPLFiberNet.com.
Boston‐based ATLANTIC‐ACM is a leading provider of strategic research and consulting services serving the telecommunications and information industries. In addition to producing the industry’s principal benchmarking, sizing and opportunity studies, the company assists clients in evaluating
telecommunications opportunities for successful investment, market entry, and long‐term planning. For more information, visit ATLANTIC‐ACM’s website at www.atlantic‐acm.com.
For media inquires regarding FPL FiberNet, please contact Steve Stengel, 1‐888‐867‐3050 or Steven.Stengel@nexteraenergy.com.