ATLANTA, Jul 28, 2010 (BUSINESS WIRE) — With a growing dental practice in Atlanta and patients who were increasingly technologically savvy, Dr. Elizabeth Caughey and her team recognized the need to promote their brand via the Web and reach out to current and potential patients to help the practice grow, retain patients and increase productivity.
When it moved to a new location five years ago, the 10-year-old dental practice turned to Cbeyond (www.cbeyond.net/smb), a leading provider of IT and communication solutions to more than 52,000 small businesses, for its Enhanced Web Hosting services and to upgrade its existing business communication services. Enhanced Web Hosting services, part of a suite of Cbeyond marketing solutions, enabled Dr. Caughey’s practice to build a robust Web site by better catering to their patients’ needs such as enabling customers to make appointments online.
“Cbeyond’s Web hosting services and other solutions were an extremely good fit for our practice size and provided the scalability we needed as we grew our business,” said Roy Hinshaw, Practice Administrator for the dental practice. “Additionally, Cbeyond made it very easy for us to get on board because they came onsite to our office to hold our hand through the implementation process, which is a demonstration of their unique, one-on-one customer service approach.”
In addition to Cbeyond’s small business Web hosting services, Dr. Caughey’s dental practice uses Cbeyond’s comprehensive suite of data backup and security solutions to ensure that critical information, including patient files, are securely stored on an off-site server in the event of an unexpected computer crash, disaster or theft. The practice also uses Cbeyond’s Fax-to-Email feature, which delivers faxes directly to the correct person’s e-mail, and Cbeyond’s mobile services to guarantee that Dr. Caughey and her staff are always accessible to patients.
By combining IT and business communication services under one umbrella, Hinshaw quickly reduced the amount of time he spent working with various IT vendors and paying multiple bills. “The biggest benefit, however, is increased productivity and enhanced communications with patients,” Hinshaw stated. “We did not want to be the Jurassic practice stuck in the old way of running our business. Working with Cbeyond gives us the technology we need to connect with patients online — the way in which they are used to being communicated,” said Hinshaw.
“Our long-term relationship with customers, like Dr. Caughey’s practice, demonstrates the value we provide to our customers,” said Steve Zimba, Cbeyond’s Vice President of Marketing. “We make every effort to work closely with our customers to make sure they are leveraging the Cbeyond applications they need to be more productive, save money and grow their revenues.”
For more information about Cbeyond and its portfolio of IT and small business communication solutions, including Enhanced Web Hosting services, visit www.cbeyond.net/smb.
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About Dr. Elizabeth Caughey
Dr. Elizabeth Caughey’s dental practice provides general preventive and restorative dentistry and advanced rehabilitative dentistry. With a focus on providing personalized service in a comfortable environment, Dr. Caughey’s practice guides and supports patients to achieving and maintaining optimal oral health. For more information, visit www.caugheydds.com.
About Cbeyond
Cbeyond, Inc. (NASDAQ:CBEY, news, filings) is a leading provider of IT and communications services to more than 52,000 small businesses throughout the United States. Recently named as the sixth fastest growing technology company by Forbes magazine, and added to Standard & Poor’s Small Cap S&P 600 Index, Cbeyond offers more than 30 productivity-enhancing applications including local and long-distance voice, broadband Internet, mobile, BlackBerry(R), broadband laptop access, voicemail, email, Web hosting, fax-to-email, data backup, file-sharing and virtual private networking. Cbeyond delivers these services over a 100 percent private all IP network. For more information on Cbeyond, visit www.cbeyond.net/smb and follow Cbeyond on Twitter: www.Twitter.com/Cbeyondinc.
SOURCE: Cbeyond, Inc.
Cbeyond, Inc. Shana Keith, 678-384-8304 shana.keith@cbeyond.net
Copyright Business Wire 2010
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