TOKYO, Japan — June 3, 2015 — NTT Communications Corporation (NTT Com), the ICT solutions and international communications business within NTT (NYSE:NTT, news, filings), announced today that it has agreed with 22 of its global telecommunications-carrier partners on a number of policies to further improve its Arcstar™ global network service quality during the Arcstar Carrier Forum 2015, which took place in Tokyo on June 2 and 3.
The Arcstar Carrier Forum is an international conference organized by NTT Com to consider strategies for strengthening Arcstar-branded managed network services for multinational corporations. Arcstar™ global network services include IP-VPN, e-VLAN, leased lines and Arcstar Universal One, a cloud-optimized network service that securely links closed enterprise networks with global cloud services.
During this year’s conference, which focused on improving customer satisfaction, the parties agreed to increase availability, decrease failure rates and strive for a number of other improvements measured by key performance indicators (KPI). NTT Com looks forward to cooperating with global carriers in these initiatives, ultimately to further elevate customer satisfaction.
This is the 12th forum since 2000 that NTT Com has organized in Japan for partner carriers from around the world.
In discussing this year’s major theme, “Empowered Collaboration,” the participants considered how to improve quality in terms of global network service layout, formulation, operation and maintenance, as well as the importance of maintaining solid partnerships. In a panel discussion, customers talked about what they expect of NTT Com and its partner carriers, after which all participants engaged in a open discussion of how to meet such expectations.
In working sessions, best practices were identified by studying the procedures and KPIs of respective participants. Various suggestions introduced during the forum are expected to serve as stepping stones to further improvement.
NTT Com representatives outlined the KPIs that they consider most important and presented awards for outstanding quality-enhancement practices and achievements.
Improvements Agreed to during the Forum
The participants agreed to strive for the following improvements by fulfilling their responsibilities and further strengthening their partnerships:
Increase availability
Decrease failure rates
Reduce instances of long-term failure
Improve rate of determining reason for outage as failure occurs
Improve rate of on-time delivery to customer
Decrease lead time for line delivery
NTT Com Partner Carriers that Attended Arcstar Carrier Forum 2015
China: China Telecom Global Limited
Korea: KT Corporation
Hong Kong: Hutchison Global Communications Limited
Hong Kong: Wharf T&T Limited
Taiwan: Chunghwa Telecom Co., Ltd.
Philippines: Philippine Long Distance Telephone Company
Indonesia: PT Indosat tbk
Indonesia: PT. Telekomunikasi Indonesia International
Vietnam: Vietnam Datacommunication
Malaysia: Telekom Malaysia Berhad
Thailand: CAT Telecom Public Company Limited
India: Tata Communications Ltd.
India: Bharti Airtel Limited
Australia: Telstra Japan K.K.
Australia: Singtel Optus Pty Limited
France: Orange Business Services
UK: Colt Technology Services
UK: Interoute Communications Limited
South Africa: Internet Solutions a division of Dimension Data
USA: Verizon Communications Inc.
USA: XO Communications
South America: Neutrona Networks
Message by Guest Speaker who attended Arcstar Carrier Forum 2015
Mr. Frank Spiridigliozzi, Manager of Business Process Information Technology at Teradyne K.K. and a guest speaker at Arcstar Carrier Forum 2015, said: “As Teradyne places the headquarter in the U.S., and uses factories in the Asian region, including product design in Japan, ICT Partners that are able to provide a secure and high quality network is necessary. Stable network provisioning and 24/7 support availability are a key factor to the future growth of our company. We are certain that as an action to improve the level of network service, reliability and recovery time, the Arcstar Carrier Forum is a meaningful event. As a trusted ICT Partner, we are hoping to have NTT Communications continue efforts in further improving of their services.”
About NTT Communications Corporation
NTT Communications provides consultancy, architecture, security and cloud services to optimize the information and communications technology (ICT) environments of enterprises. These offerings are backed by the company’s worldwide infrastructure, including the leading global tier-1 IP network, the Arcstar Universal One™ VPN network reaching 196 countries/regions, and 130 secure data centers worldwide. NTT Communications’ solutions leverage the global resources of NTT Group companies including Dimension Data, NTT DOCOMO and NTT DATA.
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(Ms) Yamamura, (Ms) Azumaguchi
Customer Services
NTT Communications Corporation
Tel: +81 3 6733 5690
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