Rakuten Symphony and VIVA Explore Strategic Collaboration to Accelerate Digital Transformation in Bolivia

TOKYO and SANTA CRUZ, August 18, 2026 – Rakuten Symphony, Inc. and Nuevatel PCS de Bolivia S.A., operator of VIVA Bolivia, one of the country’s most innovative mobile networks, have signed a Memorandum of Understanding (MOU) to explore a phased strategic collaboration that will support VIVA’s network modernization and long-term digital ecosystem transformation, beginning in Bolivia.

Under the MOU, Rakuten Symphony and VIVA will evaluate possibilities across Open RAN, OSS, cloud infrastructure, professional services and AI-enabled digital platforms. The companies will initially focus on evaluating cloud-native technologies that simplify network operations while identifying new opportunities to expand digital services for customers across Bolivia.

“Operators are looking beyond network modernization to create more agile platforms that support new services, better customer experiences and sustainable business growth,” said Sharad Sriwastawa, President, Rakuten Symphony. “With a cloud-native network and AI-driven operations, VIVA will gain the flexibility to innovate faster with a platform to deliver the next generation of digital services.”

The agreement follows executive and technical planning sessions that established an initial implementation roadmap. The companies are now progressing toward planning and validation for the first phase of the strategic collaboration.

Ryan Alvarez, CEO of VIVA Bolivia, added, “Modernizing our network in Bolivia is not a single project, but the foundation of a larger journey. VIVA is evolving into a digital ecosystem where connectivity, commerce, payments and personalized services come together in one experience for our customers. Collaborating with Rakuten Symphony gives us a cloud-native platform to launch new services faster, improve the customer experience and operate more efficiently, and Rakuten’s own path from online services into mobile is a model we know works.”

Rakuten Symphony and VIVA will continue to evaluate additional opportunities across digital platforms, customer engagement, digital commerce and emerging AI-enabled services, beyond the current scope of this collaboration.

About Viva Bolivia:
VIVA (Nuevatel PCS de Bolivia S.A.) is a leading telecommunications company with more than 25 years of operations in Bolivia and recently expanded into Mexico. With nationwide coverage and a strong brand presence, VIVA provides mobile connectivity and digital services to its customers.

VIVA has entered a new phase of transformation focused on digital innovation, revenue optimization and long-term sustainability. VIVA is building an integrated digital ecosystem that brings connectivity, digital commerce, payments and personalized customer experiences into a single platform. Committed to innovation and quality of service, VIVA is evolving beyond traditional telecommunications by modernizing its network and expanding its digital capabilities. Through technology and connectivity, the company works to improve user experience, expand access to digital services, and contribute to inclusive digital development across Bolivia and Mexico.

www.viva.com.bo

About Rakuten Symphony
Rakuten Symphony is changing supply chain norms and disrupting outmoded thinking that threatens the industry’s pursuit of rapid innovation and growth. Based on proven modern infrastructure practices, its open interface platforms make it possible to launch and operate advanced services in a fraction of the time and cost of conventional approaches, with no compromise to network quality or security. Rakuten Symphony has operations in Japan, the United States, Singapore, India, South Korea, Europe and the Middle East Africa region.

For more information about Rakuten Symphony’s offerings, please visit:
https://symphony.rakuten.com.

Media Contacts:

Rakuten Symphony, Inc.
Global Corporate Communications Department
mobile-global-pr@mail.rakuten.com

VIVA (Nuevatel PCS de Bolivia S.A.)
Corporate Communications
Comunicación.Viva@nuevatel.com