Company Will Benefit From Increased Automation, Improved Monitoring and Order Fulfillment Time and Simplified Integration
WALTHAM, MA — May 29, 2024 — Netcracker Technology announced today that Hawaiian Telcom will utilize Netcracker Digital BSS, along with Support & Managed Services, as part of a broad digital transformation program to improve the customer experience, decrease manual business processes and provide greater integration for an in-house order entry system.
Headquartered in Honolulu, Hawai‘i, Hawaiian Telcom delivers communications solutions – including high-speed Internet, video, voice, data network and security, along with managed and cloud services – to residential, business and wholesale customers over its statewide fiber network.
Hawaiian Telcom will deploy a number of Netcracker products to create a next-generation platform for order management, including Customer Order Management, Product Catalog, Service Inventory, Service Catalog and Service Order Management. The resulting implementation will help automate the operator’s order management process, improve monitoring functions and reduce order fulfillment times.
“As we expand our future-proof fiber network across the state, increasing access to gigabit Internet service, it’s critical that we deliver a seamless customer experience, starting with the ordering process,” said Michele Lehmkuhl, Vice President of Consumer Strategy & Sales for Hawaiian Telcom. “We are pleased to continue our digital transformation with Netcracker to elevate our order lifecycle and ultimately, our customer support.”
“We look forward to partnering with Hawaiian Telcom and helping the company maximize its investments in fiber by improving the experience at every stage of the customer journey,” said Rohit Aggarwal, GM at Netcracker. “We are proud to be part of this digital transformation initiative and look forward to what our companies can achieve together.”
About Netcracker Technology
Rapid digitization is disrupting the status quo of today’s communications markets. Constantly evolving customer needs and behaviors require service providers to adapt quickly and diversify their businesses to deliver the outcomes that their customers expect. Building digital ecosystems, anticipating customer requirements and delivering a digital-first experience are essential for service providers to accelerate innovation, expand into new markets and become the disruptors in the 5G era.
Netcracker Technology, a wholly-owned subsidiary of NEC Corporation, has the expertise, culture and resources to help service providers around the world transform their businesses to thrive in a digital economy. Our innovative solutions – including our flagship cloud-native Netcracker Digital Platform – value-driven services and unbroken delivery track record of three decades help service providers to achieve their digital transformation goals, drive the telco to techco evolution within their organizations and realize business growth and profitability. For more information, visit www.netcracker.com.
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