AT&T Providing Support to Those Affected by Hurricane Ian

AT&T and the AT&T Foundation Donate $400,000 to Support Florida Communities Impacted by Hurricane Ian

AT&T* and the AT&T Foundation are donating $400,000 to organizations supporting restoration work in the wake of Hurricane Ian; $200,000 to the Florida Disaster Fund, $100,000 to the Information Technology Disaster Resource Center (ITDRC) and $100,000 to SBPUSA. Our goal with these donations is to aid those affected and meet the critical needs of the community following this disaster.

“As our teams work alongside their neighbors to restore their communities, we are proud to support these organizations to help our friends and families as they get back on their feet following Hurricane Ian,” said Joe York, President, AT&T Florida. “We are committed to doing what we can to help Floridians recover from Ian, including helping them stay connected with loved ones when they need to most.”

We welcomed other carriers’ customers to roam on our networks so they could connect, even if their carrier’s service wasn’t available as a result of the storm. Since opening our network for roaming, we’ve handled more than 50 terabytes of traffic from other carriers to help keep those in impacted areas connected. 50 terabytes of data is equal to more than 17.5 billion text messages.

Overall, our wireless network performed well in areas impacted by Hurricane Ian and is now operating normally. Our crews continue to focus on permanent connectivity solutions for a few cell sites that have been impacted by the storm and are operating on temporary satellite connections. We remain focused on keeping our customers, their families and the public safety community connected.

We have made significant progress with restoring our wireline network, which is now operating normally in impacted areas. Although equipment that serves an area can be powered and online, we may not be aware of specific in-home service impairment until customers return to their homes and commercial power is restored. Customers experiencing issues with their AT&T service can reach us at att.com, on the myAT&T app or over the phone at 800-288-2020. Wireline customers can also visit att.com/outages to sign up for one-time service restoration text alerts.

The AT&T Network Disaster Recovery team and the FirstNet Response Operations Group are in the field together and working closely with first responders and local leaders in impacted communities to deploy assets as needed to help maintain continued connectivity.

Over the course of the storm and through recovery, the FirstNet team has responded to more than 115 requests from public safety and first responder agencies, with 70+ full-scale communications solutions – such as SatCOLTs (Satellite Cell on Light Trucks) and CRDs (Compact Rapid Deployables) – deployed to support public safety on FirstNet.

To help those affected, please text DISASTER to 20222 to make a one-time $10 donation to the Florida Disaster Fund activated by the Volunteer Florida Foundation or visit https://www.volunteerflorida.org/donatefdf/. Your donation will support local disaster relief organizations active in disaster response and recovery. A one-time donation of $10 will be added to your mobile phone bill. All donations must be authorized by the account holder. Message & Data Rates May Apply.

To keep wireless customers connected in areas that may be affected by Hurricane Ian, we’re waiving talk, text and data overage charges. This includes AT&T Postpaid & Prepaid customers with billing addresses in 828 zip codes across Florida from September 28, 2022, through October 28, 2022. Our priority is to keep our customers connected, and we know this need is even greater before, during and after any major storm event.

To help support our customers in areas recently impacted by Hurricane Ian, we are waiving the following charges for residential and business wireline orders placed now through October 29, 2022.

• Service charge for installation of service at the temporary or new permanent location of the customer and again when the customer moves back to the original premises.
• Fee for one jack and associated wiring at the temporary location regardless of whether the customer has the Inside Wire plan.
• Fee for up to five free jacks and associated wiring for Inside Wire Plan customers upon their return to their permanent location.
• Fee for one jack and associated wiring for non-Plan customers upon their return to their permanent location.
• One-time activation fee for establishing Remote Call Forwarding, Remote Access to Call Forwarding, Call Forwarding features and AT&T Unified Messaging services.
• Monthly rate for one month for Remote Call Forwarding, Remote Access to Call Forwarding, Call Forwarding features and AT&T Messaging services.

For assistance, customers in affected areas can call 800-288-2020 (consumer) and 844-429-1875 (small business).