Verizon readies network for Hurricane Isaias

• Customer Relief Offer: To help you stay connected with loved ones, Verizon is providing unlimited domestic calling, texting, and data for customers in the path of Hurricane Isaias from October 9 through October 15. Relief efforts cover the most impacted counties across Alabama, Florida, and Mississippi.
• Standing by: Verizon’s network and response teams have mobilized and are ready to respond with mobile and satellite assets, portable generators and hands-on support where needed to ensure communities and first responders stay connected before, during, and after the storm.
• Verizon Stores: For Verizon corporate and Verizon branded Authorized Retailer store hours, please check our store locator page for the most up-to-date information.
• Public Safety Resources: The Verizon Frontline Crisis Response Team provides 24/7 mission-critical communications support to public safety agencies during disasters at no cost to the supported agencies.

Verizon knows how important it is to stay connected with loved ones and focus on what matters most during a disaster. To ensure our customers have one less thing to worry about, we’re providing:

• Unlimited domestic Talk, Text & Data to our active postpaid and SMB ^*  customers affected by Hurricane Isaias from October 9, 2026 until October 15, 2026.

• For Verizon Value customers impacted, we are extending the service end dates from October 9, 2026 until October 15, 2026. This includes customers across Verizon’s value brands, including Verizon Prepaid, Straight Talk, Total Wireless, Tracfone, Simple Mobile, Walmart Family Mobile, Page Plus, Net10 and SafeLink.

Customers do not need to take any action to take advantage of this offer. The relief will be applied automatically, and any overages for those whose billing cycles have already closed will be credited back automatically.

This offer is available to customers with billing addresses in the following counties:

• Alabama: Baldwin, Clarke, Coffee, Conecuh, Covington, Escambia, Geneva, Mobile, Monroe, and Washington
• Florida: Bay, Escambia, Holmes, Okaloosa, Santa Rosa, Walton, and Washington
• Mississippi: Forrest, George, Greene, Harrison, Jackson, Perry, and Stone

As Hurricane Isaias approaches, our network team remains committed to keeping communities connected. Verizon engineers have completed thorough readiness checks, ensuring backup systems like batteries and generators are operational and refueled.

Our networks are primed to maintain connectivity even in the face of extreme weather conditions. One hundred percent of our macro cell sites have backup battery power, and nearly all of our cell sites in the region have backup generator power, with more than 1,000 mobile generators on standby. A fleet of nearly 3,000 network and satellite assets are available to deploy to the hardest-hit areas to serve as mobile cell sites, temporary emergency command centers, and self-contained basecamp operations.

The Verizon Frontline Crisis Response Team stands ready to help ensure public safety agencies on the front lines of the disaster response have the mission-critical communications capabilities they need. Our teams are available 24/7 to coordinate with local emergency management and can rapidly deploy portable satellite assets, charging stations, and dedicated emergency vehicles at no cost to support public safety agencies.

Stay safe, and for the latest updates, photos, and videos regarding Verizon’s response to Hurricane Isaias, please continue to visit our Emergency Resource Center.

• Network response: Verizon teams are actively staging mobile assets while monitoring conditions 24/7. Ahead of the storm, crews are topping off generators with fuel.
• On-the-ground support: Members from our Dedicated Impact Response Team (DIRT) are on the ground in Florida and Alabama. The Verizon Frontline Crisis Response Team is also on standby in the area to provide mission-critical communications support to public safety agencies.
• Customer resources: Verizon offers preparedness tips to help the community stay connected and secure ahead of the storm.
• Satellite messaging: Verizon customers can maintain essential communications via satellite, allowing compatible phones to send text messages or connect with emergency services.

Mobile, AL.—As Tropical Storm Isaias, forecast to become the first Atlantic hurricane this season, moves through the Gulf, Verizon’s network team is taking active measures to keep communities, businesses and first responders connected.

Verizon engineers are monitoring the storm 24/7, staging mobile assets and fuel reserves, and actively servicing and topping off permanent generators as Isaias approaches. With all macro cell sites in the region featuring built-in battery power, and nearly all macro sites equipped with permanent back-up generators, Verizon’s Gulf Coast infrastructure is built to withstand extreme weather conditions.

• Staging equipment: Portable generators and mobile assets like Cell on Light Trucks (COLTs), MatSing Equipment on Wheels (MEOWs), and Business Inclusive Satellite Onboard Nomadic (BISON) have been staged across North Florida, Alabama, and Mississippi to rapidly deploy post-storm, if needed.
• Transport redundancy: Backup microwave assets are prepared to re-direct network traffic if terrestrial fiber lines are impacted.
• Partner coordination: Verizon teams are collaborating directly with local fuel providers and electric utility companies to support fueling, power restoration and infrastructure recovery.
• Specialized field teams: Dedicated Impact Response Team, or DIRT, is an elite-level of network engineers and technicians trained to rapidly restore wireless infrastructure following major emergencies like hurricanes, wildfires, and severe storms. DIRT is stationed on the ground across Florida and Alabama. The Verizon Frontline Crisis Response Team also stands ready to help ensure public safety agencies on the front lines of emergency response operations have the mission-critical communications capabilities they need to achieve their missions.
• Operations: Key regional switch facilities, including Pensacola, are staffed with round-the-clock technical operations teams and volunteers to manage network traffic dynamically.

In emergency situations where traditional cellular networks are impacted, satellite connections can provide a critical lifeline for Verizon customers. All Verizon customers with compatible devices can send text messages to any other customer device via satellite if terrestrial cellular network service is interrupted, ensuring continued communication with first responders, loved ones, and emergency services.

Verizon encourages customers with compatible satellite-enabled devices (such as iPhone 14 or newer running iOS 18+, Google Pixel 9 or newer or Samsung Galaxy S25 or newer) to test emergency satellite messaging features before the storm makes landfall.

In addition to preparing your device for satellite messaging, customers are urged to update their personal digital preparedness plans.

1. Charge up early: Keep all mobile devices, tablets, and portable power banks fully charged well before storm watches or warnings are issued for your location.
2. Protect your gear: Place phones, chargers, and external batteries in waterproof accessories or heavy-duty zip-lock bags to safeguard them against floodwaters or rain.
3. Establish a communication plan: Coordinate a dedicated family emergency plan and save key emergency contact numbers directly to your devices.
4. Check on elderly family members: To ensure their devices are charged and they have an emergency communication plan in place.
5. Secure visual backups: Take photos of your home, vehicle, and valuables for insurance purposes. Ensure these images are uploaded to the cloud so you can access them even if your phone is lost or damaged.
6. Utilize digital resources: Download critical weather tracking, news, and American Red Cross safety apps ahead of time.
7. Mitigate customer disruption: List critical software, equipment, service contracts and vital contacts (utilities, vendors, authorities) needed to maintain operations. Review coverage with your insurance agent to eliminate gaps.
8. Contacts and documents are key: Centralize updated contact info for all staff (including remote and satellite offices) and family members and keep accessible, secure copies of your insurance policies.
9. Keep track of equipment: Maintain an inventory of all corporate hardware deployed to remote employees to streamline claims for potential loss or damage.
10. The right tech makes an impact: Secure the mobile-ready technology and infrastructure needed to maintain business connectivity if you are forced to relocate.
11. Have a backup plan: Establish a protocol to immediately reroute workloads if remote employees lose power or face evacuation.

Verizon will continue monitoring Tropical Storm Isaias and will provide local network status updates as necessary. Customers can track real-time network status using the Check Network Status tool on Verizon’s website or directly within the My Verizon mobile app.