Voca CIC is among the first solutions certified under Microsoft’s new Teams Voice Agent Certification Program, now certified for Microsoft Teams Contact Center and the AI Voice Agents in front of it
Or Yehuda, Israel – August 17, 2026 – AudioCodes (NASDAQ: AUDC) Press Release
Highlights
AudioCodes Voca Conversational Interaction Center (Voca CIC) is now certified for the Microsoft Teams Unify integration model for Voice Agents, among the first solutions certified under the new program
Already Certified for Microsoft Teams Unify Integration model for Contact Center, Voca CIC now adds voice agent certification, extending certified coverage from live agent workflows to AI-powered conversations
The solution is delivered as a fully Managed Service, with implementation and ongoing support directly from AudioCodes
Details
AudioCodes, a leading vendor of advanced communications software, products and AI-powered solutions for the digital workplace and customer experience, today announced that its Voca Conversational Interaction Center (Voca CIC) has been certified for Microsoft Teams Unify integration model for Voice Agents, among the first solutions certified under the Microsoft Teams Voice Agent Certification Program.
With this certification, Voca CIC’s AI Voice Agents for Microsoft Teams can answer incoming calls, provide information, authenticate callers and capture intent, then route each call to the right Teams Phone destination, whether an Auto Attendant, a Call Queue, an individual Teams user or a live Contact Center agent. The full caller context is preserved along the interaction journey, so callers explain themselves once and the live agent conversation continues where AI left off.
The new certification joins Voca CIC being certified for Microsoft Teams Unify integration model for Contact Center. Together, the two certifications validate Voca CIC across both pillars of customer experience on Microsoft Teams: the Contact Center where customer and live agents hold conversations, and the AI-powered Voice Agents in front of it.
As part of the certification process, Voca CIC completed independent third-party functional validation and a full security and compliance review by Microsoft, confirming the solution meets the tightest enterprise standards for data handling, security, latency and accuracy of AI responses.
The solution is provided as a fully Managed Service: AudioCodes handles implementation, operation and ongoing support, giving enterprises building their cloud and AI strategy on Microsoft Teams and Azure one address for customer experience capabilities, from CCaaS to Voice Agents.
“Voice AI shines where it actually performs,” said Elad Sananes, Head of Product Management for Voca CIC at AudioCodes. “Beyond AI performance, this achievement is about intelligent, efficient use of a modern technology stack: one AI experience built on Azure, tying the interaction from the Voice Agent all the way to a live user, directly in the Microsoft Teams client, fully aligned with Microsoft’s most modern and capable technology. I’m proud of the team for continuing to lead the pack in customer experience for Microsoft Teams Phone.”
“We’re pleased to continue our collaboration with AudioCodes as they help organizations deliver AI-powered customer engagement experiences with Microsoft Teams. By combining AudioCodes’ expertise with Microsoft’s communications and AI platform, we’re enabling our mutual customers to simplify deployment, accelerate innovation, and deliver more intelligent experiences for the people they serve,” said Albert Kooiman, General Manager, Partner Engineering and Customer Experiences at Microsoft.
Voca CIC is available as a 30-day free trial on the AudioCodes website, Microsoft Marketplace and the Teams Store. New customers can build a conversational contact center in minutes, including AI and omnichannel features, along with a free phone number from AudioCodes for instant evaluation.
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About AudioCodes
AudioCodes Ltd. (NASDAQ, TASE: AUDC) is a global leader in enterprise voice and VoiceAI business solutions. We help organizations unlock the full value of voice, transforming every conversation, whether human or AI, into a strategic asset that drives better business outcomes. Our portfolio spans voice connectivity, unified communications and contact center integration, and next-generation voice AI applications that enhance collaboration, automate workflows and deliver real-time insights. With over 30 years of global experience and trusted by 65 of the Fortune 100, AudioCodes powers the intelligent enterprise, connecting people, platforms and data to move business forward.
For more information on AudioCodes, visit http://www.audiocodes.com.
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