Customers ranked AT&T Fiber #1 in overall customer satisfaction for the fourth year in a row in the American Customer Satisfaction Index (ACSI®).
Key Takeaways:
- For four years running, AT&T Fiber has outperformed all other fiber internet providers in customer satisfaction, according to ACSI.
- The recognition from our customers reinforces AT&T Fiber’s leadership in delivering an experience that stands out in an increasingly competitive fiber market.
- Backed by the AT&T Guarantee, AT&T Fiber gives customers added confidence with a commitment to reliable service and a better experience.
What’s the News: AT&T Fiber has now ranked highest among fiber internet providers in the American Customer Satisfaction Index (ACSI®), for four straight years.
Why it Matters: While AT&T Fiber is renowned for its speed, a great customer experience goes beyond the connection itself. The ACSI report evaluates a range of factors, including our mobile app, website, plans, billing, and customer support.
AT&T Fiber’s fourth straight year at the top shows our leadership in the full customer journey. Plus, the AT&T Guarantee gives customers added peace of mind in their internet choice.
Quotable: “This positive feedback is a powerful reflection of our commitment to delivering a great experience for our customers,” said Jenifer Robertson, executive vice president and general manager, AT&T Consumer. “Being recognized by our customers for four consecutive years speaks to more than just performance – it reflects the trust people place in AT&T Fiber. The AT&T Guarantee builds on that by giving them even more confidence that we’ll deliver reliable connectivity, strong value, and care that puts them first, or we’ll make it right.”
More Details: AT&T Fiber is available to more than 37 million locations – the most of any home internet provider. Combined with the top-rated customer experience and service backed by the AT&T Guarantee, that reach makes AT&T Fiber an easy choice for more customers. Visit att.com/fiber to check availability at your address.
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