Certification marks another step in Evergent’s long-term commitment to open, future-ready monetization for telcos
Sunnyvale, CA – March 3, 2026 – Evergent, a leader in digital monetization and subscriber lifecycle management solutions for communication service providers, today announced it has achieved TM Forum Open API Conformance Certification, reinforcing its commitment to open, interoperable, standards-based architecture that help telcos modernize monetization without disruption.
The certification builds on Evergent’s experience delivering global customer lifecycle management and subscription service growth across telecommunications, pay-TV and streaming markets. Evergent has onboarded over 1 billion user accounts across 180+ countries for organizations including Astro, AT&T, Sky, Sony Pictures, and the NBA. This achievement also reflects Evergent’s alignment with TM Forum’s open standards and validates the company’s API-first approach to enabling faster integrations, smarter retention strategies, and lower operational complexity across existing BSS environments. The current certification reflects silver tier conformance across key Open APIs, including Customer Management, Payment Method Management, Customer Bill Management, and Product Order Management. For operators navigating rising cost pressures and increasing demands for agility, open interoperability has become a foundational requirement, not a future aspiration.
“Achieving TM Forum Open API Conformance Certification is an important milestone, but more fundamentally, it reflects the direction we’ve been committed to for years,” said Vijay Sajja, Founder & CEO of Evergent. “Operators need the ability to move faster on revenue and retention without being constrained by rigid architectures or costly system replacement. Our focus has been on building a composable, AI-enabled digital monetization layer that interoperates cleanly with existing BSS and partner ecosystems, and this certification reinforces that approach. It’s one step in a longer journey, with much more ahead.”
The TM Forum Open API Conformance program evaluates solutions against standardized API specifications designed to improve interoperability and portability across complex service provider ecosystems. Evergent’s conformance recognizes its implementation of key APIs that support essential monetization and subscriber lifecycle functions, enabling operators to accelerate partner onboarding, expose catalogs and offers, and streamline subscription and billing interactions through open, standards-based integration.
Evergent’s achievement comes as operators worldwide prioritize revenue velocity, churn reduction, and cost discipline in an increasingly consolidated and competitive market. Rather than pursuing large-scale BSS replacement, many operators are adopting a more pragmatic approach, layering digital monetization, engagement, and intelligence capabilities on top of existing systems to drive faster outcomes with lower risk.
Evergent supports this approach through its cloud-native, API-first platform, combined with AI-enabled tools for targeted promotions, churn prevention, and intelligent payment retries. Together, these capabilities help operators experiment with new offers, improve customer stickiness, and reduce cost to serve, while maintaining architectural independence and operational stability.
As a long-standing TM Forum member with deep roots in operator BSS, Evergent views Open API Conformance as a continuing commitment rather than a one-time achievement. The company plans to expand its conformance footprint with additional Open API certifications in 2026 as part of its ongoing collaboration with TM Forum and the broader telco ecosystem.
For more information about Evergent’s approach to open, future-ready telco monetization, visit www.evergent.com
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About Evergent
Evergent, headquartered in Sunnyvale, CA, provides customer relationship management tools for global digital media, entertainment and telecommunications providers. With customers in more than 180 countries ranging from small businesses to Fortune 500 companies, Evergent creates flexible, user-friendly solutions that streamline CRM processes and maximize monetization efforts. Evergent is a leader in customer management and monetization for streaming and digital subscription companies. For more information, visit www.evergent.com.
Media contact:
Platform Communications for Evergent
Nick Field / Molly Cole
+447730465888
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