1Finity, a Fujitsu company and leading global network solutions provider, has launched Virtuora® AX Network Coach, a GenAI-based incident analysis application that enhances and optimizes network operations and monitoring.
Network operations teams are facing the growing complexity of evolving, multivendor, multidomain networks. When an issue arises, teams can spend hours trying to manually locate relevant technical information among thousands of pages of documents and records. Moreover, traditional keyword-based search tools lack the domain-specific intelligence across converged networks needed to parse complex network terminology and glean cross-references among related concepts.
Virtuora AX Network Coach solves these problems by using automated network intelligence powered by GenAI to sift through multiple knowledge bases, manuals, service reports and past failure logs. It combines Retrieval-Augmented Generation (RAG) with fine-tuned Large Language Models (LLMs) adapted to 1Finity-curated data sets to enable rapid, precise document searches and incident investigation workflows. As a result, Network Coach helps operations teams:
- Resolve incidents faster
- Boost operational readiness through contextual insights
- Accelerate deployment and configuration workflows
- Reduce operational costs and improve team productivity
“Virtuora AX Network Coach is a pivotal step on the path to autonomous networking, helping operators’ Network Operations teams leverage the power and intelligence of GenAI to stay ahead of challenging network conditions and complex, multi-vendor interactions,” said Greg Manganello, Senior Vice President and Head of Network Software and Integration at 1Finity. “Equipping your NOC team with this next level tool will empower them to generate next level network resiliency and improve your client CX.”
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