Beyond Now provided a SaaS platform to improve the operational efficiency, market launch speed, digitization, and customer experience (CX) of DOCOMO’s compensation services.
Dublin, Ireland – October 15, 2025 – Beyond Now, a fast-growing AI ecosystem orchestration and digital platform provider, today announced that NTT DOCOMO, INC. (DOCOMO), Japan’s leading telecommunications operator with over 91 million customers, has deployed Beyond Now’s Digital Business Platform to power its smartphone and tablet compensation service, ‘smart Anshin Hoshou’.
Launched in September 2022, smart Anshin Hoshou service is a comprehensive coverage service that goes beyond traditional smartphone protection. In addition to covering smartphones and tablets, it provides compensation for the accidental damage or malfunction of digital devices used at home, unauthorized payments made via smartphones, and damage to personal belongings.
Beyond Now was selected by DOCOMO for the development of a new system to manage support requests and customer interactions, due to its robust system architecture and its proven track record as a common IT platform across the NTT Group.
“The Digital Business Platform, delivered as SaaS by Beyond Now, plays a critical role in supporting the systems that underpin our service. We deeply appreciate Beyond Now’s unwavering support and expertise, which were instrumental in ensuring the smooth execution of this project,” said Toru Yamagishi, Project Lead from the Aftermarket Services Department at DOCOMO.
In this project, the introduction of the Digital Business Platform as SaaS infrastructure enables greater scalability—such as the ability to quickly add new services—while also reducing additional development costs. Moreover, this platform serves as the foundation that allows DOCOMO customers to access services seamlessly through multiple channels, including DOCOMO Shops, customer centers, and the official website.
Angus Ward, CEO of Beyond Now, stated, “We are pleased to have strengthened our relationship with the NTT Group, further supporting the modernization of the business support systems of its affiliated companies. DOCOMO is advanced in its approach to driving operational agility, enabling the rapid launch of new solutions, introducing new business models, and reducing time-to-market. The DOCOMO Group continues to set benchmarks for the industry, discovering new ways to monetize its networks and services, and adding real value for customers.”
Beyond Now and NTT Group initiated their relationship in 2019. Beyond Now’s platforms have helped to simplify, modernize and unify the IT systems of several of the Group’s subsidiaries, delivering operational efficiencies and new revenue growth. The collaboration continues to underpin NTT Group’s wider transformation efforts that have seen it quickly introduce new technologies, services and business models that meet the dynamic needs of its customers and partners.
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About Beyond Now
Beyond Now is a fast-growing provider of AI-first ecosystem orchestration and digital platforms, helping you harness advanced technologies and partner ecosystems to drive growth and innovation. With our industry-leading BSS, Marketplace, and Digital Business Platform, you and your partners can easily collaborate, innovate, sell, fulfil, monetize, and manage tech solutions ‒ efficiently and at scale.
We enable technology and communications service providers, like you, to launch faster and monetize technology solutions built on AI, data, 5G, fiber, cloud, and more. Our AI-powered platforms help you maximize the value of your network and product investments while expanding your portfolio with hundreds of third-party offerings ‒ accelerating growth, automation and customer engagement.
Our global customers include notable companies such as Verizon, NTT, Deutsche Telekom, TELUS, BT, Telia, Lyse and A1. We actively foster industry collaboration through strategic partnerships with AWS, Google, Microsoft, Accenture, NTT DATA, and others ‒ ensuring the flexibility and agility you need to stay ahead.
For more information, please visit: https://www.beyondnow.com
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