Evolved Ericsson OSS/BSS portfolio to ignite CSP business and operational transformation

Ericsson is evolving its Business and Operations Support Systems (OSS/BSS) portfolio at pace to ensure Communication Service Providers (CSPs) globally are fully supported for innovation as they introduce new services and revenue streams relying on AI, intents and Autonomous Networks.

The updates announced today build on Ericsson’s decades-long history in OSS/BSS, drawing from experience helping 300+ telecom customers ensure their networks are ready to deliver new and better services that they can sell and get paid for. The new features and capabilities, as well as the updating of existing capabilities, are a key waypoint in the continuous evolution of this part of Ericsson’s business, and will enable CSPs to further harness their full potential in an AI-driven, automated and cloud-native environment.

Ericsson is investing to enable CSPs make a real impact with AI, intent and automation. AI is now embedded throughout the portfolio, and the other updates range across five critical, interlinked transformation areas within a CSP’s operational transformation, with each area of evolution based on a clear rationale and vision for the value it generates.

• Data – Make your data more useful. Introducing Telco DataOps Platform. An evolution from the existing Ericsson Mediation, the platform enables unified data collection, processing, management, and governance, removing silos and complexity to make data more useful across the whole business, and fuel effective AI to run their business and operations more smoothly.
• Cloud and IT – Stay ahead of the business. Introducing Ericsson Intelligent IT Suite. A holistic end-to-end approach supporting OSS/BSS evolution designed for Telco scale to accelerate delivery, streamline operations, and empower teams with the tools to unlock value from day one and beyond. It enables CSPs to embrace innovative transformative approaches that deliver real-time business agility and impact to stay ahead of business demands in rapidly evolving OSS/BSS landscapes.
• Monetization – Make sure you get paid. Introducing Ericsson Charging and Billing Evolved. A cloud-native monetization platform that enables real-time charging and billing for multi-sided business models. It is powered by cutting-edge AI capabilities that makes it easy to accelerate partner-led growth, launch and monetize enterprise services efficiently, and capture revenue across all business lines at scale.
• Service Orchestration – Deliver as fast as you can sell. Upgraded Ericsson Service Orchestration and Assurance with Agentic AI: Uses AI and intent to automatically set up and manage services based on a CSP’s business goals, providing a robust engine for transforming to autonomous networks. It empowers CSPs to cut out manual steps and provides the infrastructure to launch and scale differentiated connectivity services
• Core Commerce – Be easy to buy from. AI-enabled core commerce. Streamline selling with intelligent offer creation. Key capabilities include efficient offering design through a Gen-AI capable product configuration assistant and guided selling using an intelligent telco-specific CPQ for seamless ‘Quote to Cash’ processes, supported by a CRM-agnostic approach. CSPs can launch tailored enterprise solutions faster and co-create offers with partners all while delivering seamless omni-channel experiences

The evolution to the portfolio outlined above is underpinned throughout by AI. With broad investment and partnerships, Ericsson is ensuring AI and Agentic-AI capabilities are embedded deeply throughout the portfolio, bringing Ericsson’s unique data and AI skills and capabilities to CSP projects, letting AI solve real problems and introducing real innovation.

The changes announced today are the product of continuous collaboration with customers and industry partners, and already form the basis for several projects with CSPs who have selected Ericsson to accelerate and assure their operational transformations. Today we are also announcing Orange Group’s selection of Ericsson’s Service Orchestration and Assurance to boost its ongoing autonomous network transformation, as well as Grameenphone’s participation as the first CSP partner in new Ericsson and AWS’ new Gen-AI Lab.

Mats Karlsson, Head of Solution Area Business and Operations Support Systems, Ericsson says: What we are unveiling today illustrates a transformative step into industrializing Business and Operations Support Systems for the autonomous age. Using AI and automation, as well as our decades of knowledge and experience in our people, technology, processes – we get results. These changes will ensure we empower CSPs to unlock value precisely when and where it can be captured. We operate in a complex industry, one which is evidently in need of a focus on no nonsense OSS/BSS. These changes, and our commitment to continuous evolution for innovation, will help simplify it where possible, ensuring that CSPs can get on with their key goals of building better, more efficient services for their customers while securing existing revenue and striving for new revenue opportunities.

Ahmad Latif Ali, Associate Vice President, EMEA Telecommunications Insights at IDC says: “Our recent research, featured in the IDC InfoBrief “Mapping the OSS/BSS Transformation Journey: Accelerate Innovation and Commercial Success,” highlights recurring challenges organizations faced in transformation initiatives, particularly the complex and often simultaneous evolution of systems, processes, and organizational structures. Ericsson’s continuous evolution of OSS/BSS addresses these key, interlinked transformation challenges head-on, paving the way for automation powered by advanced AI capabilities. This approach creates effective pathways to modernize OSS/BSS and supports meaningful progress across the transformation journey.”

NOTES TO EDITORS

Ref: IDC InfoBrief, Mapping the OSS/BSS transformation journey: Accelerate innovation and commercial success,  #EUR253565425, June 2025.

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