Showcases CSG’s broadband technology leadership and success in helping operators elevate customer engagement, strengthen loyalty and accelerate revenue growth
DENVER, May 6, 2025 – Mediacom Communications, the fifth largest cable provider in the United States, leads with a customer-centric approach, meeting market needs with future-ready solutions. To continue to deliver empathetic, effortless experiences, Mediacom and CSG® (NASDAQ: CSGS) today extend their nearly 30-year relationship by five years. This extension enables Mediacom to swiftly bring new innovations to the market, grow customer lifetime value and build sustainable growth momentum.
“Today’s consumers and businesses expect faster and more reliable connectivity, as well as intuitive digital experiences,” said Tapan Dandnaik, SVP of Operations, Product Strategy and Consumer Experience at Mediacom. “As we expand the reach of one of rural America’s most robust multi-gig broadband platforms, we trust CSG to help us deliver seamless, effortless service that makes our customers feel truly valued. These enhancements ensure that rural households and businesses gain access to cutting-edge broadband technology, positioning Mediacom to proactively address evolving connectivity demands and deliver exceptional customer experiences.”
CSG’s solutions help Mediacom deliver consistent experiences that build loyalty and long-term value throughout the customer lifecycle. With a unified view across all touchpoints and business lines, Mediacom can anticipate customer needs, bring new offerings to the market faster and create more relevant, personalized interactions. In turn, customer-first optimizations drive tangible business value: improved order accuracy, proactive bill explanations and stronger data security reduce churn risk, decrease call volumes and drive on-time payments. This foundation positions Mediacom to meet and exceed expectations today and in the future with clear, connected experiences.
“In a fierce market, service providers need to do it all—wow and win new subscribers with innovative offerings while deepening trust with existing subscribers,” said Mike Woods, EVP and President, North America Communications, Media and Technology, CSG. “Mediacom is a standout example of a provider that balances innovation with empathetic customer care. It’s rewarding to work with a brand that shares CSG’s people-first culture and passion for exceptional customer experiences. That’s why our relationship has endured since just two years after Mediacom was founded in 1995.”
Learn why broadband leaders like Mediacom lean on CSG Advanced Convergent Platform to boost efficiency and revenue growth, and on CSG Bill Explainer to eliminate bill confusion and generate value with proactive, personalized outreach. Or, get the facts on the CSG Experience to Value™ framework and how it can help drive profitability by building loyal B2B and B2C customer relationships.
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