More precise monitoring and faster issue resolution with an expanded global infrastructure
Neterra has significantly improved its connectivity service monitoring system by expanding its global network of monitoring points. The company has implemented a new monitoring system that provides clearer visibility into off-net services and enables more effective diagnostics and maintenance.
“In some regions, we provide connectivity services like ‘Dedicated Internet’ through various third-party providers, which we cannot manage directly. This creates challenges in identifying issues—customers may report an outage while the provider claims everything is fine. To gain better control, we have expanded our monitoring system across multiple global locations, including Australia, the U.S., Mexico, India, and Singapore,” explained Pavel Marchev, Chief Technical Officer at Neterra.
The new system allows customer services to be monitored from geographically closer points, ensuring more accurate diagnostics of potential issues such as packet loss and round-trip delay. The enhancement also facilitates historical data analysis, enabling more precise incident responses and service optimization.
Beyond expanding its monitoring infrastructure, Neterra has upgraded the system’s interface with easy-to-analyze graphs that illustrate packet loss and latency trends. Additionally, thanks to a new integration with the company’s inventory system, every new service is automatically added to monitoring upon activation, significantly reducing configuration time.
Another key advantage of the new system is the ability to rapidly deploy new monitoring nodes. “We can now set up a new node in less than an hour, making our response even more dynamic and flexible,” added Pavel Marchev. “This not only improves our service quality but also gives customers greater transparency into the performance of their connectivity.”
With these improvements, Neterra reaffirms its commitment to delivering high-quality services and enhancing support efficiency for customers worldwide.
About Neterra
Neterra is a global telecommunications service provider, awarded “Best Connectivity Provider in Central and Eastern Europe for 2023 and 2024” by Capacity Global Connectivity Awards. The company owns and operates four data centers and a global network with over 220 points of presence in more than 75 countries.
Nine out of the 10 largest telecommunications companies in the world and nearly 1000 global enterprises trust Neterra, solidifying its position as an industry leader. Neterra’s overall Customer Satisfaction Score (CSAT) is 88%, which is a record value for the telecommunications sector, and 71% of Neterra’s customers would recommend its services to their colleagues or business partners (Net Promoter Score), placing the company in the Top 1% of the best telecom providers worldwide.
Neterra’s service portfolio includes:
- Fully managed fast dedicated internet access (DIA) with 24/7 support
- Data center services in 4 owned Tier III class data centers – sdc.bg
- Managed IT services, bare metal servers, and cloud servers: Cloud
- DDoS attack protection
- Global data exchange platform – net
- Satellite services – Sofia and Thrace teleport
- IPTV and audio-video content distribution platform – TV
- GPS vehicle tracking system – bg
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