Call/Text/Data usage incurred by customers living in Hurricane Beryl-impacted counties will be waived from July 8 – 17
What you need to know:
- Verizon is waiving domestic call/text/data usage costs incurred by postpaid consumer customers and small business customers* in storm-affected areas in Texas. The waiver will be in effect between Monday, July 8 through Wednesday, July 17, 2024.
- Our engineers are currently working to make necessary repairs and restore service to impacted customers.
HOUSTON, TX – To help residents in Texas impacted by Hurricane Beryl, Verizon is waiving postpaid domestic call/text/data usage incurred from July 8 – July 17. This will bring relief to the thousands of customers who are relying on their mobile devices more than ever, and especially during this challenging time.
The waiver applies to all postpaid consumer customers and small business customers* in the following Texas counties: Austin, Brazoria, Chambers, Fort Bend, Galveston, Harris, Liberty, Matagorda, Montgomery, Polk, Trinity, Waller and Walton. Customers do not have to take any action to take advantage of the offer. Any overages for those whose billing cycles have already closed will be automatically credited back.
Due to Hurricane Beryl’s thunderstorms and subsequent power outages, some customers may be experiencing service interruptions. Verizon is focusing efforts and resources to fully restore service. Our engineers are currently working to make necessary repairs and restore service to the impacted customers.
One hundred percent of Verizon macro cell sites, which provide large area coverage, have backup battery power and the majority of cell sites in the affected areas in Texas have backup generators. While commercial power is out, Verizon equipment and facilities across the area are being powered by these batteries and generators. Refueling efforts are underway to ensure those generators continue to provide power. Our engineers are confident we have the necessary fuel and crews to keep that operation running 24×7 until that happens.
*Verizon small business customers include customers with 50 lines or less.
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