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Press Release -- February 20th, 2024
Source: ring-central
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RingCentral Announces Fourth Quarter and Fiscal Year 2023 Results

Total ARR up 11% to $2.33 billion
Enterprise ARR up 13% to over $1 billion
Record quarterly net cash provided by operating activities of $114 million

BELMONT, Calif.–(BUSINESS WIRE)– RingCentral, Inc. (NYSE:RNG), a leading provider of AI-driven cloud business communications, contact center, video and hybrid event solutions, today announced financial results for the fourth quarter and fiscal year ended December 31, 2023.

Fourth Quarter Financial Highlights

  • Total revenue increased 9% year over year to $571 million
  • Subscriptions revenue increased 9% year over year to $547 million
  • Annualized Exit Monthly Recurring Subscriptions (ARR) increased 11% year over year to $2.329 billion
  • Mid-market and Enterprise ARR increased 12% year over year to $1.458 billion
  • Enterprise ARR increased 13% year over year to $1.005 billion
  • GAAP operating margin of (7.9)%, compared to (48.7)% in the prior year
  • Non-GAAP operating margin of 20.5%, up 650 basis points year-over-year

“We ended the year on a strong note,” said Vlad Shmunis, RingCentral’s founder and CEO. “The solid traction we are seeing with our new products demonstrates the progress we are making in becoming an AI-first, multi-product company as we deliver on our strategy of delivering durable, profitable growth.”

“We delivered another quarter of record operating margin and free cash flow, which were above our outlook,” said Sonalee Parekh, RingCentral’s CFO. “We are just beginning to realize the full cash flow potential of our business, with continuing efforts to improve our efficiency and productivity, while investing for growth.”

Financial Results for the Fourth Quarter 2023

  • Revenue: Total revenue was $571 million for the fourth quarter of 2023, up from $525 million in the fourth quarter of 2022, representing 9% growth. Adjusted for constant currency, total revenue rose 8%. Subscriptions revenue of $547 million increased 9% year over year and accounted for 96% of total revenue. Adjusted for constant currency, subscriptions revenue rose 9%.
  • Operating Income (Loss): GAAP operating loss was ($45) million, compared to ($256) million in the same period last year. Non-GAAP operating income was $117 million, or 20.5% of total revenue, compared to $73 million, or 14.0% of total revenue, in the same period last year.
  • Adjusted EBITDA: Adjusted EBITDA was $138 million, or 24.2% of total revenue, compared to $93 million, or 17.7% of total revenue, in the same period last year.
  • Net Income (Loss) Per Share: GAAP net loss per share was ($0.50), compared to ($2.97) in the same period last year. Diluted non-GAAP net income per share was $0.86, compared to $0.60 per share in the same period last year. The fourth quarters of 2023 and 2022 reflected a 22.5% non-GAAP tax rate.
  • Cash Flow: Net cash provided by operating activities for the fourth quarter of 2023 was a record $114 million, or 19.9% of total revenue, compared to $39 million, or 7.5% of total revenue, for the fourth quarter of 2022. Adjusted, unlevered free cash flow for the fourth quarter of 2023 was a record $97 million, or 17.0% of total revenue, compared to $0.4 million, or 0.1% of total revenue, for the fourth quarter of 2022.
  • Cash and Cash Equivalents: Total cash and cash equivalents at the end of the fourth quarter of 2023 was $222 million. This compares to $432 million at the end of the third quarter of 2023. Our cash balance reflects approximately $240 million paid in the fourth quarter of 2023 to repurchase a portion of our 2025 convertible notes. The Company also repurchased over $60 million in shares during the fourth quarter of 2023 under the plans authorized in May and November of 2023.

Financial Results for the Full Year 2023

  • Revenue: Total revenue was $2.202 billion for 2023, up from $1.988 billion in 2022, representing 11% growth. Adjusted for constant currency, total revenue rose 11%. Subscriptions revenue of $2.100 billion increased 11% and accounted for over 95% of total revenue. Adjusted for constant currency, subscriptions revenue rose 11%.
  • Operating Income (Loss): GAAP operating loss was ($199) million, compared to ($649) million in 2022. Non-GAAP operating income was $420 million, or 19.1% of total revenue, compared to $246 million, or 12.4% of total revenue, in 2022.
  • Adjusted EBITDA: Adjusted EBITDA for 2023 was $503 million, or 22.8% of total revenue, compared to $318 million, or 16.0% of total revenue, for 2022.
  • Net Income (Loss) Per Share: GAAP net loss per share was ($1.74), compared to ($9.23) in 2022. Diluted non-GAAP net income per share was $3.23, compared to $1.99 per share in 2022. Both fiscal year 2023 and 2022 reflected a 22.5% non-GAAP tax rate.
  • Cash Flow: Net cash provided by operating activities for 2023 was a record $400 million, or 18.1% of total revenue, compared to $191 million, or 9.6% of total revenue, for 2022. Adjusted, unlevered free cash flow for 2023 was a record $325 million, or 14.8% of total revenue, compared to $103 million, or 5.2% of total revenue, for 2022.

Additional Highlights

  • Named a leader in the 2023 Gartner® Magic Quadrant™ for Unified Communications as a Service, Worldwide Report for ninth year in a row. The 2023 Gartner Critical Capabilities for UCaaS report, which accompanies the Magic Quadrant report, also ranked RingCentral #1 in three out of the six product or service use case categories ranking: #1 for UC with Integrated Contact Center Use Case; #1 for Midsize Enterprise Use Case; and #1 for Telephony Centric/Heavy Organizations Use Case.
  • Announced the general availability of RingCX™, a native, AI-first contact center with new capabilities powered by its RingSense™ AI platform. Integrated with RingCentral MVP™, RingCX offers a disruptive combination of product, packaging, and pricing.
  • Announced the global availability of RingCentral Events™, an all-in-one solution for virtual, onsite, and hybrid event needs. Formerly Hopin Events, RingCentral Events is designed to be immersive and personalized, enabling businesses to provide engaging experiences that take events to the next level.
  • Announced a unified patient care solution for healthcare organizations worldwide. New integrations with Electronic Health Record (EHR) providers, including industry titans Epic, Cerner, and AllScripts, combined with RingCentral’s AI-powered communications suite bridge gaps in the patient engagement journey and simplify workflows. Powered by a new partnership with patient engagement software platform SpinSci, these EHR integrations ensure optimal and secure patient experiences, improved documentation, and reduced administrative burden.
  • Highlighted that healthcare organizations are adopting RingCentral for Healthcare solution for its trusted reputation in delivering consistent 99.999% reliability, innovative products, and an industry-leading open platform with rich APIs, plus security and privacy by design standards, and various certifications such as HIPAA and HITRUST. Over the past 18 months, RingCentral has added more than 500 new healthcare customers across small, midsize, and large enterprise segments.
  • Announced that Ned Segal has been elected to the Company’s Board of Directors, effective as of the Company’s 2023 Annual Meeting of Shareholders which was held on December 29, 2023. Segal has also been named a member of both the audit committee and nominating and corporate governance committee of the Company’s Board of Directors. Ned is a seasoned executive with more than 25 years of technology, finance and capital markets experience including at Twitter, Intuit and Goldman Sachs.
  • Announced that Prat Bhatt has been appointed to the Company’s Board of Directors, effective March 1, 2024. Bhatt has been named a member of the Board’s audit committee. Prat is an accomplished technology industry veteran and financial expert, having served as the Chief Accounting Officer at Cisco Systems for over twenty years. Additionally, Allan Thygesen, who has served on the Board for nine years, will be transitioning off in the second quarter of 2024 to focus on his other commitments.
  • Announced that it paid approximately $240 million to repurchase approximately $253 million aggregate principal amount of the 2025 Convertible Notes, using the proceeds received from the Company’s previously announced issuance of its 8.500% Senior Notes due 2030 (the “2030 Notes”). Following the closing of the Note Repurchases, approximately $161 million aggregate principal amount of the 2025 Convertible Notes remains outstanding.

Financial Outlook

Full Year 2024 Guidance:

  • Subscriptions revenue range of $2.260 to $2.285 billion, representing annual growth of 8% to 9%.
  • Total revenue range of $2.370 to $2.395 billion, representing annual growth of 8% to 9%.
  • GAAP operating margin range of (1.7%) to (0.9%).
  • Non-GAAP operating margin of 21.0%.
  • Non-GAAP tax rate assumed to be 22.5%. No material cash taxes expected given net operating loss carryforwards.
  • Non-GAAP EPS range of $3.50 to $3.58 based on 99.0 to 98.0 million fully diluted shares.
  • Share-based compensation range of $380 to $390 million.
  • Amortization of acquisition intangibles of $140 million.
  • Restructuring costs range of $5 to $7 million.
  • Adjusted, unlevered free cash flow margin of 17.5%, or an implied range of approximately $415 to $420 million.

First Quarter 2024 Guidance:

  • Subscriptions revenue range of $550 to $555 million, representing annual growth of 8% to 9%.
  • Total revenue range of $575 to $580 million, representing annual growth of 8% to 9%.
  • GAAP operating margin range of (5.2%) to (4.3%).
  • Non-GAAP operating margin of 19.5%.
  • Non-GAAP tax rate assumed to be 22.5%. No material cash taxes expected given net operating loss carryforwards.
  • Non-GAAP EPS of $0.79 to $0.80 based on 97.0 to 96.5 million fully diluted shares.
  • Share-based compensation range of $98 to $100 million.
  • Amortization of acquisition intangibles of $35 million.
  • Restructuring costs range of $5 to $7 million.

For a reconciliation of our forecasted non-GAAP operating margin, see “Reconciliation of Forecasted Operating Margin GAAP Measures to Non-GAAP Measures.” We have not reconciled our forecasted non-GAAP EPS to its respective forecasted GAAP measure because we do not provide guidance on it. We do not provide guidance on forecasted GAAP EPS because of the inherent uncertainty and complexity involved in forecasting the intercompany remeasurement gain (loss), gain (loss) associated with investments, gain (loss) on early debt conversions, and provision (benefit) from income taxes, which could be significant reconciling items between the non-GAAP and respective GAAP measures. The intercompany remeasurement gain (loss) is affected by the movement in various exchange rates relative to the U.S. Dollar, which is difficult to predict and subject to constant change. We do not provide guidance on gain (loss) associated with investments as it is based on future share prices, which are difficult to predict and subject to inherent uncertainties. We do not provide guidance on gain (loss) on debt early conversions as it is based on future conversion requests, future share prices, and interest rates, which are difficult to predict and are subject to inherent uncertainties. We do not provide guidance on forecasted GAAP tax rates as we do not forecast discrete tax items as they are difficult to predict. The provision (benefit) from income taxes, excluding discrete items, is expected to have an immaterial impact to our GAAP EPS. We utilized a projected long-term tax rate in our computation of the non-GAAP income tax provision. For fiscal 2024, we have determined the projected non-GAAP tax rate to be 22.5%. Accordingly, a reconciliation of the non-GAAP financial measure guidance to the corresponding GAAP measure is not available without unreasonable effort.

We have not reconciled adjusted, unlevered free cash flow and adjusted, unlevered free cash flow margin guidance to net cash provided by (used in) operating activities because we do not provide guidance on the reconciling items between net cash provided by (used in) operating activities and adjusted, unlevered free cash flow due to the uncertainty regarding, and the potential variability of, these items. Accordingly, a reconciliation of net cash provided by (used in) operating activities to adjusted, unlevered free cash flow and adjusted, unlevered free cash flow margin guidance is not available without unreasonable effort.

Conference Call Details:

  • What: RingCentral financial results for the fourth quarter and fiscal year 2023 and outlook for the first quarter and fiscal year 2024.
  • When: February 20, 2024 at 2:00 PM PT (5:00 PM ET).
  • Dial-in: 1-888-349-0093 from the United States; 1-412-317-5201 internationally
  • Webcast: RingCentral Q4 2023 Earnings Webcast (live and replay).
  • Replay: Following the completion of the call through 11:59 PM Eastern Time on February 27, 2024, a telephone replay will also be available by dialing 1-844-512-2921 from the United States or 1-412-317-6671 internationally with recording access code 10185977.

Investor Presentation Details

An investor presentation providing additional information and analysis can be found at http://ir.ringcentral.com/.

About RingCentral

RingCentral is a leading provider of AI-driven cloud business communications, contact center, video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence, and unlocks rich customer and employee interactions to provide insights and improved business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of millions of customers and thousands of partners worldwide. Visit ringcentral.com to learn more.

©2024 RingCentral, Inc. All rights reserved. RingCentral, RingSense, RingCX, RingCentral Events, and the RingCentral logo are trademarks of RingCentral, Inc.

Forward-Looking Statements

This press release contains “forward-looking statements,” including but not limited to, statements regarding our future financial results, our GAAP and non-GAAP guidance, the results of the pace of our innovation and our partner networks, our expectations regarding our profitability and our non-GAAP adjusted, unlevered free cash flow, our estimates and expectations regarding third parties, and our ability to execute and lead in the UCaaS digital transformation market, our expectations around the demand for our products and the growth of the markets in which we compete. Forward-looking statements are subject to known and unknown risks and uncertainties, and are based on assumptions that may prove to be incorrect, which could cause actual results to differ materially from those expected or implied by the forward-looking statements. Among the important factors that could cause actual results to differ materially from those in any forward-looking statements are: our ability to realize the anticipated benefits of our strategic relationships; our expectations regarding our strategic acquisitions, including acquisition of select assets from Hopin; our ability to grow at our expected rate of growth; our ability to add and retain larger and enterprise customers and enter new geographies and markets; our ability to continue to release, and gain customer acceptance of, new and improved versions of our services, including RingCentral MVP™, and RingCentral Video®; our ability to compete successfully against existing and new competitors; our ability to enter into and maintain relationships with resellers, carriers, channel partners and strategic partners; our ability to successfully and timely integrate, and realize the benefits of any significant acquisition we may make; our ability to manage our expenses and growth; and general market, political, economic, and business conditions, as well as those risks and uncertainties included under the captions “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations,” in our most recent Form 10-Q filed with the Securities and Exchange Commission, and in other filings we make with the Securities and Exchange Commission from time to time.

All forward-looking statements in this press release are based on information available to RingCentral as of the date hereof, and we undertake no obligation to update these forward-looking statements, to review or confirm analysts’ expectations, or to provide interim reports or updates on the progress of the current financial quarter.

Non-GAAP Financial Measures

Our reported financial results and financial outlook include certain Non-GAAP financial measures, including Non-GAAP subscriptions gross margin, Non-GAAP other gross margin, Non-GAAP operating margin, Non-GAAP income (loss) from operations, Non-GAAP adjusted EBITDA, Non-GAAP net income (loss), Non-GAAP net income (loss) per diluted share, Non-GAAP adjusted, unlevered free cash flow, Non-GAAP adjusted, unlevered free cash flow margin, and constant currency revenue. Non-GAAP subscriptions gross margin is defined as Non-GAAP subscriptions gross profit divided by GAAP subscriptions revenue. Non-GAAP other gross margin is defined as Non-GAAP other gross profit divided by GAAP other revenue. Non-GAAP income (loss) from operations is defined as GAAP income (loss) from operations excluding share-based compensation which includes related employer payroll taxes, amortization of acquisition intangibles, asset write-down charges, third-party relocation costs tied to the conflict between Russia and Ukraine and other costs including acquisition-related transaction costs and retention payments, certain litigation-related costs, net impact of amended agreements with strategic partners, and restructuring costs. Non-GAAP operating margin is defined as Non-GAAP income (loss) from operations divided by total GAAP revenue. Non-GAAP adjusted EBITDA is defined as Non-GAAP income (loss) from operations excluding depreciation and amortization. Non-GAAP net income (loss) is defined as GAAP net income (loss) excluding share-based compensation which includes related employer payroll taxes, amortization of acquisition intangibles, asset write-down charges, third-party relocation costs tied to the conflict between Russia and Ukraine and other costs including acquisition-related transaction costs and retention payments, certain litigation-related costs, net impact of amended agreements with strategic partners, restructuring costs, non-cash interest expense associated with amortization of debt discount and issuance costs related to our long term debt, loss (gain) associated with investments, loss (gain) on early extinguishment of debt, intercompany remeasurement gains or losses, and the related income tax effect of these adjustments.

Non-GAAP diluted shares outstanding include the impact on shares used in per share calculations of our outstanding capped call transactions. Our outstanding capped call transactions are anti-dilutive in GAAP earnings per share but are expected to mitigate the dilutive effect of our convertible notes and therefore are included in the calculations of non-GAAP diluted shares outstanding.

Non-GAAP adjusted, unlevered free cash flow is defined as GAAP net cash provided by (used in) operating activities adjusted for capital expenditures including purchases of property and equipment and capitalized internal-use software, strategic partnerships, restructuring and other non-recurring payments, and cash paid for interest. We believe information regarding adjusted, unlevered free cash flow provides useful information to investors in understanding and evaluating the strength of liquidity and available cash. Non-GAAP adjusted, unlevered free cash flow margin is defined as Non-GAAP adjusted, unlevered free cash flow divided by total GAAP revenues.

We have included Non-GAAP subscriptions gross margin, Non-GAAP other gross margin, Non-GAAP operating margin, Non-GAAP income (loss) from operations, Non-GAAP adjusted EBITDA, Non-GAAP net income (loss), Non-GAAP net income (loss) per diluted share, Non-GAAP adjusted, unlevered free cash flow, Non-GAAP adjusted, unlevered free cash flow margin, and constant currency revenue in this press release because they are key measures used by us to understand and evaluate our operating performance and trends, to prepare and approve our annual budget, and to develop short and long-term operational plans. In particular, the exclusion of certain expenses and cash flow items in calculating Non-GAAP subscriptions gross margin, Non-GAAP other gross margin, Non-GAAP operating margin, Non-GAAP income (loss) from operations, Non-GAAP adjusted EBITDA, Non-GAAP net income (loss), Non-GAAP net income (loss) per diluted share, Non-GAAP adjusted, unlevered free cash flow, Non-GAAP adjusted, and unlevered free cash flow margin provide useful measure for period-to-period comparisons of our business.

The Company has provided certain revenue-related information adjusted for constant currency to provide a framework for assessing how the Company’s underlying business performed excluding the effect of foreign currency rate fluctuations. To present this information, current period results in currencies other than United States dollars are converted into United States dollars at the average exchange rate prevailing for the quarter being compared to for growth rate calculations presented, rather than the actual exchange rates in effect during that period.

Although Non-GAAP subscriptions gross margin, Non-GAAP other gross margin, Non-GAAP operating margin, Non-GAAP income (loss) from operations, Non-GAAP adjusted EBITDA, Non-GAAP net income (loss), Non-GAAP net income (loss) per diluted share, Non-GAAP adjusted, unlevered free cash flow, Non-GAAP adjusted, unlevered free cash flow margin, and constant currency revenue are frequently used by investors in their evaluations of companies, these non-GAAP financial measures have limitations as analytical tools and should not be considered in isolation or as a substitute for financial information presented in accordance with GAAP. Because of these limitations, these non-GAAP financial measures should be considered alongside other financial performance measures.

Reconciliations of the Company’s non-GAAP financial measures to their most directly comparable GAAP measures has been provided in the financial statement tables included in this press release.

Other Measures

Our reported results also include our annualized exit monthly recurring subscriptions, mid-market and enterprise annualized exit monthly recurring subscriptions, enterprise annualized exit monthly recurring subscriptions and net monthly subscriptions dollar retention rate. We define our annualized exit monthly recurring subscriptions as our monthly recurring subscriptions multiplied by 12. Our monthly recurring subscriptions equal the monthly value of all customer recurring charges contracted at the end of a given month. We believe this metric is a leading indicator of our anticipated subscriptions revenue. We calculate mid-market and enterprise annualized exit monthly recurring subscriptions in the same manner as we calculate our annualized exit monthly recurring subscriptions, except that only customer subscriptions from customers generating $25,000 or more in annual recurring revenue are included. We calculate enterprise annualized exit monthly recurring subscriptions in the same manner as we calculate our annualized exit monthly recurring subscriptions, except that only customer subscriptions from customers generating $100,000 or more in annual recurring revenue are included. We define our Net Monthly Subscription Dollar Retention Rate as (i) one plus (ii) the quotient of Dollar Net Change divided by Average Monthly Recurring Subscriptions. We calculate dollar net change as the quotient of (i) the difference of our monthly recurring subscriptions at the end of a period minus our monthly recurring subscriptions at the beginning of a period minus our monthly recurring subscriptions at the end of the period from new customers we added during the period, (ii) all divided by the number of months in the period. We define our average monthly recurring subscriptions as the average of the monthly recurring subscriptions at the beginning and end of the measurement period.

TABLE 1

RINGCENTRAL, INC.

CONSOLIDATED BALANCE SHEETS

(Unaudited, in thousands)

December 31, 2023

December 31, 2022

Assets

Current assets

Cash and cash equivalents

$

222,195

$

269,984

Accounts receivable, net

364,438

311,318

Deferred and prepaid sales commission costs

184,620

158,865

Prepaid expenses and other current assets

77,396

55,849

Total current assets

848,649

796,016

Property and equipment, net

184,390

185,400

Operating lease right-of-use assets

42,989

35,433

Deferred and prepaid sales commission costs, non-current

395,724

438,579

Goodwill

67,370

54,335

Acquired intangibles, net

393,767

528,051

Other assets

12,024

35,848

Total assets

$

1,944,913

$

2,073,662

Liabilities, Temporary Equity, and Stockholders’ Deficit

Current liabilities

Accounts payable

$

53,295

$

62,721

Accrued liabilities

325,632

380,113

Current portion of long-term debt, net

20,000

Deferred revenue

233,619

209,725

Total current liabilities

632,546

652,559

Long-term debt, net

1,525,482

1,638,411

Operating lease liabilities

28,178

20,182

Other long-term liabilities

61,827

45,848

Total liabilities

2,248,033

2,357,000

Temporary equity

Series A convertible preferred stock

199,449

199,449

Stockholders’ deficit

Common stock

9

10

Additional paid-in capital

1,204,781

1,059,880

Accumulated other comprehensive loss

(8,223

)

(8,781

)

Accumulated deficit

(1,699,136

)

(1,533,896

)

Total stockholders’ deficit

$

(502,569

)

$

(482,787

)

Total liabilities, temporary equity and stockholders’ deficit

$

1,944,913

$

2,073,662

TABLE 2

RINGCENTRAL, INC.

CONSOLIDATED STATEMENTS OF OPERATIONS

(Unaudited, in thousands, except per share data)

Three Months Ended
December 31,

Year Ended
December 31,

2023

2022

2023

2022

Revenues

Subscriptions

$

547,373

$

501,616

$

2,100,329

$

1,887,756

Other

23,898

23,130

102,100

100,574

Total revenues

571,271

524,746

2,202,429

1,988,330

Cost of revenues

Subscriptions

143,386

136,015

557,050

531,098

Other

26,838

24,578

107,241

110,633

Total cost of revenues

170,224

160,593

664,291

641,731

Gross profit

401,047

364,153

1,538,138

1,346,599

Operating expenses

Research and development

84,886

88,764

335,851

362,256

Sales and marketing

272,628

275,464

1,068,050

1,057,231

General and administrative

88,576

75,088

333,048

292,898

Asset write-down charges

180,447

283,689

Total operating expenses

446,090

619,763

1,736,949

1,996,074

Loss from operations

(45,043

)

(255,610

)

(198,811

)

(649,475

)

Other income (expense), net

Interest expense

(16,505

)

(1,194

)

(35,997

)

(4,807

)

Other income (expense)

16,442

(25,046

)

77,963

(219,771

)

Other income (expense), net

(63

)

(26,240

)

41,966

(224,578

)

Loss before income taxes

(45,106

)

(281,850

)

(156,845

)

(874,053

)

Provision for income taxes

2,137

2,213

8,395

5,113

Net loss

$

(47,243

)

$

(284,063

)

$

(165,240

)

$

(879,166

)

Net loss per common share

Basic and diluted

$

(0.50

)

$

(2.97

)

$

(1.74

)

$

(9.23

)

Weighted-average number of shares used in computing net loss per share

Basic and diluted

94,018

95,663

94,912

95,239

TABLE 3

RINGCENTRAL, INC.

CONSOLIDATED STATEMENTS OF CASH FLOWS

(Unaudited, in thousands)

Year Ended December 31,

2023

2022

Cash flows from operating activities

Net loss

$

(165,240

)

$

(879,166

)

Adjustments to reconcile net loss to net cash provided by operating activities:

Depreciation and amortization

233,940

246,561

Share-based compensation

426,679

386,009

Unrealized loss on investments

1,506

203,483

Asset write-down and other charges

305,351

Amortization of deferred and prepaid sales commission costs

138,134

115,184

Amortization of debt discount and issuance costs

4,566

4,468

Gain on early extinguishment of debt

(53,400

)

Reduction of operating lease right-of-use assets

20,469

19,907

Provision for bad debt

6,852

9,367

Other

1,486

4,327

Changes in assets and liabilities:

Accounts receivable

(57,819

)

(87,843

)

Deferred and prepaid sales commission costs

(156,734

)

(235,869

)

Prepaid expenses and other assets

14,492

3,812

Accounts payable

(21,213

)

(6,166

)

Accrued and other liabilities

9,101

89,473

Deferred revenue

17,681

33,275

Operating lease liabilities

(20,838

)

(20,868

)

Net cash provided by operating activities

399,662

191,305

Cash flows from investing activities

Purchases of property and equipment

(23,513

)

(32,713

)

Capitalized internal-use software

(52,227

)

(53,730

)

Cash paid for business combination, net of cash acquired

(14,709

)

Purchases of intangible assets and long-term investments

(3,990

)

Proceeds from sale of marketable equity investments

3,223

Net cash used in investing activities

(90,449

)

(87,210

)

Cash flows from financing activities

Proceeds from issuance of stock in connection with stock plans

16,687

15,855

Payments for taxes related to net share settlement of equity awards

(9,062

)

(7,598

)

Payments for repurchase of common stock

(311,088

)

(99,793

)

Proceeds from issuance of long-term debt, net of issuance costs

785,749

Payments for the repurchase of convertible notes

(820,960

)

Repayments of principal on term loan

(10,000

)

Repayment of financing obligations

(5,777

)

(4,815

)

Payment for contingent consideration

(3,567

)

(1,867

)

Net cash used in financing activities

(358,018

)

(98,218

)

Effect of exchange rate changes

1,016

(3,055

)

Net increase (decrease) in cash, cash equivalents, and restricted cash

(47,789

)

2,822

Cash, cash equivalents, and restricted cash

Beginning of year

269,984

267,162

End of year

$

222,195

$

269,984

TABLE 4

RINGCENTRAL, INC.

RECONCILIATION OF OPERATING INCOME (LOSS)

GAAP MEASURES TO NON-GAAP MEASURES

(Unaudited, in thousands)

Three Months Ended

December 31,

Year Ended

December 31,

2023

2022

2023

2022

Revenues

Subscriptions

$

547,373

$

501,616

$

2,100,329

$

1,887,756

Other

23,898

23,130

102,100

100,574

Total revenues

571,271

524,746

2,202,429

1,988,330

Cost of revenues reconciliation

GAAP Subscriptions cost of revenues

143,386

136,015

557,050

531,098

Share-based compensation

(7,206

)

(6,381

)

(28,302

)

(26,802

)

Amortization of acquisition intangibles

(37,136

)

(42,196

)

(147,460

)

(170,805

)

Third-party relocation and other costs

(31

)

(16

)

(136

)

(1,245

)

Restructuring costs

(181

)

(205

)

(818

)

(457

)

Non-GAAP Subscriptions cost of revenues

98,832

87,217

380,334

331,789

GAAP Other cost of revenues

26,838

24,578

107,241

110,633

Share-based compensation

(2,374

)

(1,890

)

(9,266

)

(8,595

)

Amortization of acquisition intangibles

(22

)

(22

)

(88

)

(76

)

Restructuring costs

(58

)

Non-GAAP Other cost of revenues

24,442

22,666

97,829

101,962

Gross profit and gross margin reconciliation

Non-GAAP Subscriptions

81.9

%

82.6

%

81.9

%

82.4

%

Non-GAAP Other

(2.3

)%

2.0

%

4.2

%

(1.4

)%

Non-GAAP Gross profit

78.4

%

79.1

%

78.3

%

78.2

%

Operating expenses reconciliation

GAAP Research and development

84,886

88,764

335,851

362,256

Share-based compensation

(23,869

)

(20,697

)

(95,673

)

(90,961

)

Third-party relocation and other costs

(899

)

(1,427

)

(5,863

)

(18,987

)

Restructuring costs

(176

)

(2,599

)

(4,457

)

(5,321

)

Non-GAAP Research and development

59,942

64,041

229,858

246,987

As a % of total revenues non-GAAP

10.5

%

12.2

%

10.4

%

12.4

%

GAAP Sales and marketing

272,628

275,464

1,068,050

1,057,231

Share-based compensation

(37,232

)

(35,997

)

(154,295

)

(155,746

)

Amortization of acquisition intangibles

(995

)

(895

)

(3,524

)

(3,641

)

Third-party relocation and other costs

(14

)

(66

)

(115

)

(121

)

Restructuring costs

(3,665

)

(6,662

)

(8,758

)

(9,695

)

Non-GAAP Sales and marketing

230,722

231,844

901,358

888,028

As a % of total revenues non-GAAP

40.4

%

44.2

%

40.9

%

44.7

%

GAAP General and administrative

88,576

75,088

333,048

292,898

Share-based compensation

(42,692

)

(28,231

)

(146,550

)

(112,740

)

Third-party relocation and other costs

(2,094

)

(396

)

(7,411

)

(3,770

)

Restructuring costs

(3,421

)

(888

)

(6,277

)

(2,711

)

Non-GAAP General and administrative

40,369

45,573

172,810

173,677

As a % of total revenues non-GAAP

7.1

%

8.7

%

7.8

%

8.7

%

Income (loss) from operations reconciliation

GAAP loss from operations

(45,043

)

(255,610

)

(198,811

)

(649,475

)

Share-based compensation

113,373

93,196

434,086

394,844

Amortization of acquisition intangibles

38,153

43,113

151,072

174,522

Asset write-down charge

180,447

283,689

Third-party relocation and other costs

3,038

1,905

13,525

24,123

Restructuring costs

7,443

10,354

20,368

18,184

Non-GAAP Income from operations

116,964

73,405

420,240

245,887

Non-GAAP Operating margin

20.5

%

14.0

%

19.1

%

12.4

%

Depreciation and amortization

21,063

19,282

82,868

72,039

Non-GAAP Adjusted EBITDA

138,027

92,687

503,108

317,926

As a % of total revenues non-GAAP

24.2

%

17.7

%

22.8

%

16.0

%

TABLE 5

RINGCENTRAL, INC.

RECONCILIATION OF NET INCOME (LOSS)

GAAP MEASURES TO NON-GAAP MEASURES

(In thousands, except per share data) (Unaudited)

Three Months Ended

December 31,

Year Ended
December 31,

2023

2022

2023

2022

Net income (loss) income reconciliation

GAAP net loss

$

(47,243

)

$

(284,063

)

$

(165,240

)

$

(879,166

)

Share-based compensation

113,373

93,196

434,086

394,844

Amortization of acquisition intangibles

38,153

43,113

151,072

174,522

Asset write-down charge

180,447

283,689

Third-party relocation and other costs, net

3,038

1,905

3,016

24,109

Restructuring costs

7,443

10,354

20,368

18,184

Amortization of debt discount and issuance costs

1,101

1,118

4,566

4,468

Loss associated with investments

27,265

1,745

221,345

Gain on early extinguishment of debt

(10,510

)

(53,401

)

Intercompany remeasurement gain

(428

)

(639

)

(1,645

)

(120

)

Income tax expense effects

(21,952

)

(14,641

)

(82,271

)

(50,459

)

Non-GAAP net income

$

82,975

$

58,055

$

312,296

$

191,416

Reconciliation between GAAP and non-GAAP weighted average shares used in computing basic and diluted net income (loss) per common share:

Weighted average number of shares used in

computing basic net loss per share

94,018

95,663

94,912

95,239

Effect of dilutive securities

1,989

1,005

1,714

984

Non-GAAP weighted average shares used in

computing non-GAAP diluted net income per share

96,007

96,668

96,626

96,223

Diluted net (loss) income per share

GAAP net loss per share

$

(0.50

)

$

(2.97

)

$

(1.74

)

$

(9.23

)

Non-GAAP net income per share

$

0.86

$

0.60

$

3.23

$

1.99

TABLE 6

RINGCENTRAL, INC.

RECONCILIATION OF CASH FLOWS FROM OPERATING ACTIVITIES

GAAP MEASURES TO NON-GAAP ADJUSTED, UNLEVERED FREE CASH FLOW MEASURES

(Unaudited, in thousands)

Three Months Ended

December 31,

Year Ended

December 31,

2023

2022

2023

2022

Net cash provided by operating activities

$

113,844

$

39,372

$

399,662

$

191,305

Less:

Capitalized expenditures

(19,984

)

(22,977

)

(75,740

)

(86,443

)

Strategic partnerships

(17,000

)

(30,000

)

(50,250

)

(30,000

)

Add:

Restructuring and other payments

13,642

13,892

35,102

28,010

Cash paid for interest, net of interest rate swap

6,463

75

16,629

347

Non-GAAP adjusted, unlevered free cash flow

$

96,965

$

362

$

325,403

$

103,219

Non-GAAP adjusted, unlevered free cash flow margin

17.0

%

0.1

%

14.8

%

5.2

%

TABLE 7

RINGCENTRAL, INC.

RECONCILIATION OF FORECASTED OPERATING MARGIN

GAAP MEASURES TO NON-GAAP MEASURES

(Unaudited, in millions)

Q1 2024

FY 2024

Low Range

High Range

Low Range

High Range

GAAP revenues

575.0

580.0

2,370.0

2,395.0

GAAP loss from operations

(29.9

)

(24.9

)

(39.3

)

(22.1

)

GAAP operating margin

(5.2

%)

(4.3

%)

(1.7

%)

(0.9

%)

Share-based compensation

100.0

98.0

390.0

380.0

Amortization of acquired intangibles

35.0

35.0

140.0

140.0

Restructuring costs

7.0

5.0

7.0

5.0

Non-GAAP income from operations

112.1

113.1

497.7

503.0

Non-GAAP operating margin

19.5

%

19.5

%

21.0

%

21.0

%

Investor Relations Contact:
Will Wong, RingCentral
650-450-4826
ir@ringcentral.com

Media Contact:
Mariana Leventis, RingCentral
650-562-6545
Mariana.Leventis@ringcentral.com

Source: RingCentral, Inc.

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