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Press Release -- February 29th, 2024
Source: Cisco Systems, nec

Cisco, NEC and TIM Brazil improve TIM Brazil network quality with automation and advanced data analytics to enhance business customers experience

SAN JOSE, Calif., February 29, 2024 and TOKYO, Japan, March 1, 2024 –

Cisco and NEC Corporation (NEC; TSE: 6701) announce their strategic

collaboration with TIM Brazil, a leading operator in the Brazilian telecommunications

sector. The collaboration aims to improve TIM Brazil network performance,

service quality and end-to-end visibility, providing an enhanced experience

for customers business of all sizes.

TIM Brazil, leading 5G mobile operator and leader in network coverage in Brazil,

has identified key areas for improvement, including end-to-end visibility,

automation, and network quality. The company aims to continue its journey

of quality improvement, offering a premium network quality and availability to

its customers.

In addition, TIM Brazil seeks to elevate the Quality of Experience (QoE) and

Quality of Service (QoS) to gain better insights into customer perception and

satisfaction (NPS) trough visibility, monitoring and performance analytics.

To address these objectives, Cisco and NEC proposed a comprehensive solution

that expands network monitoring ranging across all transport domains, from cell

site routers to metropolitan and regional backhaul and to national backbone,

including third-party networks. The Accedian Skylight platform (now part of Cisco),

implemented via distributed intelligent sensors through Smart SFPs and AI/ML

algorithms, will be deployed to provide a centralized view of the entire network,

providing scalability to manage hundreds of thousands of endpoints fully integrated

into TIM assurance architecture.

“As leading 5G mobile operator, TIM Brazil is thrilled to partner with Cisco and

NEC to enhance our network capabilities and provide superior experience to our

customers. Together, we aim to redefine industry standards and deliver a step

ahead telecom infrastructure in Brazil”, said Marco Di Costanzo, CTO TIM Brazil.

With local support from NEC in Brazil, the initiative includes the supply of new

hardware and software platforms, installation and consulting services, training,

as well as a three-year support contract. This collaboration represents a significant

advancement in ensuring a seamless and high-performance telecommunications

infrastructure for TIM Brazil.

“NEC, together with our global partner Cisco, is proud to offer our services to

TIM Brazil. Our Center of Excellence (CoE) places a strong emphasis on network

automation to enhance our customer’s operations and network quality. We keep

committed to advancing our service capabilities to support our customer’s business

success,” said Masayuki Kayahara, General Manager, Service Provider Solutions

Department, NEC Corporation.

“Together with NEC and TIM Brazil, we are demonstrating how we can harness

the power of AI/ML algorithms to capture, manage and process billions of data

points that can make or break the network,” said Kevin Wollenweber, Senior Vice

President and General Manager, Data Center and Provider Connectivity, Cisco Networking.

”With the innovative Accedian Skylight platform in place, TIM Brazil can operate with

improved agility, and react quickly with informed decisions to prevent network issues.”

NEC and Accedian (now part of Cisco) have a strong collaboration in Latin America and

globally, leveraging their expertise to deploy projects. The collaboration between Cisco,

NEC, and TIM Brazil is expected to usher in a new era of telecommunications infrastructure

in Brazil, providing customers and businesses with a superior experience and setting

new industry standards.


About Cisco

Cisco (NASDAQ:CSCO, news, filings) is the worldwide technology leader that securely connects

everything to make anything possible. Our purpose is to power an inclusive future

for all by helping our customers reimagine their applications, power hybrid work,

secure their enterprise, transform their infrastructure, and meet their sustainability

goals. Discover more on The Newsroom and follow us on X at @Cisco.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or

its affiliates in the U.S. and other countries. A listing of Cisco’s trademarks can be

found at Third-party trademarks mentioned are the

property of their respective owners. The use of the word partner does not imply a

partnership relationship between Cisco and any other company.

About NEC Corporation

NEC Corporation has established itself as a leader in the integration of IT and

network technologies while promoting the brand statement of “Orchestrating a

brighter world.” NEC enables businesses and communities to adapt to rapid

changes taking place in both society and the market as it provides for the social

values of safety, security, fairness and efficiency to promote a more sustainable

world where everyone has the chance to reach their full potential. For more

information, visit NEC at

About TIM Brazil

Evolve together with courage and respect, transforming technology into freedom” is

TIM Brazil’s purpose. The operator boasts the widest mobile coverage and the

leading 4G presence in Brazil, spearheading the implementation of 5G in the country

in line with its proactive approach and signature: “Imagine the possibilities.” Committed

to best environmental, social, and governance practices, TIM Brazil is part of significant

portfolios on the Brazilian stock exchange, such as Novo Mercado, S&P/B3 Brazil ESG,

and the Corporate Sustainability Index. It is listed in the Sustainability Yearbook, gathering

the world’s most sustainable companies, and was the first operator to receive ISO 37001

certification for anti-bribery. Additionally, TIM Brazil is included in Bloomberg’s Gender

Equality Index and leads, among Brazilian companies and the global telecom sector, the

Refinitiv Diversity & Inclusion Index. For more information, visit

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