CCA, the premier advocacy organization for competitive wireless carriers, will now offer AwareX solutions to all carrier members
BOSTON – October 5, 2023 – AwareX, the leading digital customer experience provider for the telecom industry, announced a pivotal new partnership with the Competitive Carriers Association (CCA) to offer digital customer engagement solutions to CCA carrier members. The partnership will make AwareX’s digital customer engagement suite available to over 100 carrier members representing over 130 million subscribers through a special member program.
CCA exists primarily as an advocacy group that presents the interests of mobile carrier organizations to bodies such as Congress and the Federal Communications Commission. In addition, the CCA’s Industry Development Program works closely with members to present meaningful business solutions for carriers. The programs are designed to contribute solutions to the top challenges identified by CCA carrier members and let associate members know of carrier members’ priorities. As such, carriers that join the CCA have immediate access to robust services and networks. Now, AwareX joins this group of vetted and promoted available services.
“CCA is delighted to partner with AwareX,” says Tim Donovan, President and CEO of CCA. “AwareX’s digital customer engagement solutions can provide a path forward for our carriers. This collaboration is a testament to our dedication to providing top-tier services to our members, enabling them to meet the evolving needs of their customers effectively.”
AwareX is the only digital customer engagement solution that enables businesses to build customer loyalty and maximize revenue opportunities without needing to make any adjustments to a company’s existing software setup. The AwareX Customer Engagement Suite combines digital end-user engagement automation with informed, data-driven, messaging through channels like web, iOS and Android apps, social media and natural voice.
“Digital customer engagement is a key driver of developing customer lifetime value, which stands as one of the most vital aspects of carrier success in today’s market,” explains AwareX Founder and CEO Michael Matthews. “CCA member organizations play such an important role in their community, and we are honored to help them face some of their most pressing challenges. We look forward to forming valuable partnerships alongside the CCA with each of their members.”
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