Hurricane Hilary

Supporting Our Customers

Wireline Waiver

August 22, 2023 9:20 a.m. PST

To help support our customers in California* recently impacted by Hurricane Hilary, we are waiving the following charges for residential and small business wireline orders placed from August 19, 2023 through August 20, 2024.

• Service charge for installation of service at the temporary or new permanent location of the customer and again when the customer moves back to the original premises.
• Fee for one jack and associated wiring at the temporary location regardless of whether the customer has an Inside Wire plan.
• Fee for up to five free jacks and associated wiring for Inside Wire Plan customers upon their return to their permanent location.
• Fee for one jack and associated wiring for non-Plan customers upon their return to their permanent location.
• One-time activation fee for establishing Remote Call Forwarding, Remote Access to Call Forwarding, Call Forwarding features and Messaging services.
• Monthly rate for one month for Remote Call Forwarding, Remote Access to Call Forwarding, Call Forwarding features and Messaging services.

For assistance, customers in affected areas can call 877-241-1787, option 2 (consumer) and 800-321-2000 (small business). For additional information on wireline residential and small business waivers, please click here.