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Press Release -- August 2nd, 2023
Source: equinox, Zayo Group



(NASHVILLE, TN) August 2, 2023–Equinox Information Systems is honored to partner with Zayo, a leading communications infrastructure provider, on yet another revenue protection project.

Equinox has been helping telecom companies and service providers stop fraud, mediate usage data, manage expenses, and optimize revenue since 1986. Zayo and Equinox initially teamed up in 2019 when Zayo selected Equinox for two initiatives—to implement and deploy both the Protector automated fraud management system (FMS) as well as the TeleLink mediation and reporting platform. The combination of Equinox’s data analytics tools and Zayo’s innovative managed voice and collaboration solutions netted gains in several areas by automating mediation, reporting, and blocking functions. The pairing also directly supported Zayo’s commitment to network security and prevention of toll fraud.

These results and their experience with Equinox’s support team led Zayo to upgrade to the all-new TeleLink 11 and Protector 11 platforms and to also add the managed services option as part of the most recent project.

“Zayo remains dedicated to delivering exceptional customer experience combined with the network infrastructure and managed services needed to help drive customers into the future,” explained Terry Causey, Head of Communications Engineering & Architecture at Zayo. “So, it was important for us to partner with a like-minded supplier. Our interaction with Equinox these last four years made it clear that they not only understand our mission, but they share it.”

Protector’s standing as the most reliable and cost-effective FMS has been earned by saving carriers hundreds of millions of dollars in fraud losses each year for the past 36 years. The system’s dynamic and adaptable monitoring metrics quickly identify fraudulent and abusive activity across all customer and call types, immediately alert about unwanted events, and can shut down activity at the switch or tear down active calls when warranted. The TeleLink platform solves business assurance challenges by making usage data actionable. Its robust mediation engine standardizes disparate records, compiles a data warehouse, and delivers the formatted data to other businesses and backend systems. Its powerful warehouse search and existing report engine provide unparalleled access to the data it captures, so you can quickly identify revenue assurance opportunities, cost reductions, and operational efficiencies.

“Zayo has been fantastic to work with since we first met…in fact, immediately after licensing the applications, their team participated in a user group meeting so they could engage directly with the configuration and deployment teams. More importantly, they were invested in fully leveraging the systems’ features from day one,” said Equinox Information Systems EVP David West. “We are proud of the trust we’ve established with Zayo and appreciate the opportunity to support their endeavors.”

About Zayo

For more than 15 years, Zayo has empowered some of the world’s largest and most innovative companies to connect what’s next for their business. Zayo’s future-ready network spans over 16.5 million fiber miles and 141,000 route miles. Zayo’s tailored connectivity and edge solutions enable carriers, cloud providers, data centers, schools, and enterprises to deliver exceptional experiences, from core to cloud to edge. Discover how Zayo connects what’s next at and follow us on LinkedIn and Twitter.

About Equinox Information Systems

Since 1986, Nashville-based Equinox Information Systems has helped telecom customers around the world address profitability and network efficiency issues. Currently processing over 2 billion customer records a day, Equinox has helped companies in all telecom sectors protect and optimize their revenue. Besides fraud management, Equinox also offers data mediation, usage analytics, revenue/expense management, routing assurance, network analysis, and custom development solutions. The company currently serves cable/MSOs, wireless, wireline, rural independent, CLEC, UCaaS/hosted VoIP, wholesale, and conference calling providers of all sizes and in all service markets. To learn more, visit, or follow the company on Twitter @EquinoxInfoSys and LinkedIn.

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David West

615-612-1200, Ext. 234

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