As published on wsj.com:
Many executives realize that AI efforts—and how a company is structured—will need to evolve. At MetTel, a telecommunications-services provider based in New York that employs roughly 750 people, the company is considering putting data scientists in every department to help teams find new uses for AI. Already, the company uses AI to help read emails from customers and to identify technical problems on customer networks before they are reported. CEO Marshall Aronow said he hopes it can do more within the company.
“This is a great opportunity to take away a lot of what we’ll call steady state or lower level or more manual work,” he said.
The enthusiasm around ChatGPT has led employees throughout the company to email MetTel’s chief technology officer with ideas about how AI could change existing processes.
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