Wassila Zitoune-Dumontet Wassila Zitoune-Dumontet is appointed Chief Operating Officer. She will be responsible for all customer operations and services of Orange Business Services. Wassila will make customer satisfaction one of her priorities and engage the teams that design, build and operate Orange Business Services solutions to put operational excellence and trust of our customers at the heart of her missions. She succeeds Aliette Mousnier-Lompré, who is now Chief Executive Officer. Wassila holds a master’s degree in marketing from HEC Paris and a civil engineering degree from the Ecole Polytechnique of Alger. She has over 25 years of experience in the telecommunications sector and previously served as Chief Marketing & Digital Officer at Orange Business Services.
Laurent Aufils Laurent Aufils is appointed Head of Human Resources and Employee Experience. Laurent will focus on developing a differentiating employee value proposition, focusing on diversity and skills evolution, attracting new talents and developing a motivating employee experience. Laurent has graduate degrees from Bentley University, HEC, UC Berkeley and NEOMA Business School. He will retain his position as Director of Transformation until the appointment of a successor. He succeeds Mechtild Walser-Ertel in the Human Resources Department who has left Orange Business Services.
“With their global, diverse and extensive knowledge of Orange Business Services, Wassila and Laurent will drive actions to create a positive impact for our customers and employees. I am convinced that their comprehensive and international experiences will be real assets for the success of Orange Business Services,” said Aliette Mousnier-Lompré, CEO of Orange Business Services.