GlobalConnect Group secures operational efficiency during Covid-19

The level of preparedness is raised throughout the group, and the crisis management organization is continuously working to ensure the health and safety of all employees, customers and partners, as well as to secure operational efficiency. GlobalConnect Group is working together with local authorities in all countries, and following local authorities’ recommendations, as well as the World Health organization and European Centre for Disease Prevention and Control.

Current operations and delivery levels are stable and sufficient across the group, as well as staffing across all business units and markets.

Maintaining operations – the following actions have been taken to secure operational continuity:

• We have secured full support in maintaining network and services operations, including around the clock monitoring and fault corrections. We currently have normal operational status without any increased risk exposure.
• We are in constant dialogue with equipment providers securing that equipment and spare parts are available to secure our network’s full functionality. We are also in constant dialogue with third party suppliers to secure ongoing deliveries.
• Should a situation arise where many of our employees get infected, we have continuity plans in place securing network and service operations, as well as employee health and safety.
• For technical personnel (configuration, 1st and 2nd line service desk), home office work is part of standard continuity plans, and equipment for this is being used and tested regularly to secure full operational status. For the remaining parts of the service and delivery apparatus, where home office work is not standard, approved home office solutions have been prepared and distributed to employees.

People and safety – the following actions have been taken to prevent the spread of the Corona virus and to ensure the safety and health of our employees: 

• Business travel is kept to a minimum, and aligned with local authorities’ travel restrictions and recommendations, while video meetings are encouraged throughout the group to minimize travel. This applies to all people working at GlobalConnect Group, including consultants and employees with short term contracts.
• We have secured extra sanitation and distancing efforts in all offices to minimize contamination and are following local authorities’ work from home recommendations at all our offices.

We continue to closely monitor the situation of COVID-19 and will introduce more measures if the situation escalates, and the risk of infection increases. Our number one priority is to continue operations while keeping our employees and partners safe.