UPDATE: August 29, 2021
T-Mobile continues to track Hurricane Ida as it makes landfall over the U.S. Gulf Coast. Our rapid-response teams are standing by to assist our customers and help minimize any potential service interruptions. In addition, we are working to ensure our employees, stores and facilities are well prepared for the storm conditions.
Store Update
Several of our stores in Louisiana and Mississippi are taking safety precautions and may be closed ahead of the storm’s arrival. If you need to visit us, please reach out to your local store to confirm they are open. You can also call 611 or 1-800-937-8997 from your handset if you need assistance or have questions about your account or service and we will be happy to help.
Customer & Community Support
From August 29th through September 3rd, T-Mobile is offering free talk, text and unlimited data for T-Mobile, Sprint consumer and business customers (except Enterprise and Government accounts), and T-Mobile Pre-Paid who are not already on unlimited plans in select areas of Louisiana and Mississippi. As a reminder, Metro by T-Mobile customers always have unlimited talk and text on all plans.
- Louisiana Parishes: Acadia, Allen, Ascension, Assumption, Avoyelles, Beauregard, Calcasieu, Caldwell, Cameron, Catahoula, Concordia, East Baton Rouge, East Carroll, East Feliciana, Evangeline, Franklin, Grant, Iberia, Iberville, Jackson, Jefferson, Jefferson, Davis, Lafayette, Lafourche, Livingston, Madison, Morehouse, Natchitoches, Orleans, Ouachita, Plaquemines, Pointe Coupee, Rapides, Richland, Tangipahoa, Tensas, Terrebonne, Union, Vermilion, Vernon, Washington, West Baton Rouge, West Carroll, West Feliciana, Winn
- Mississippi Counties: Adams, Amite, Claiborne, Clarke, Copiah, Covington, Forrest, Franklin, George, Greene, Hancock, Harrison, Hinds, Issaquena, Jackson, Jasper, Jefferson, Jefferson Davis, Jones, Kemper, Lamar, Lauderdale, Lawrence, Leake, Lincoln, Madison, Marion, Neshoba, Newton, Pearl River, Perry, Pike, Rankin, Scott, Sharkey, Simpson, Smith, Stone, Walthall, Warren, Wayne, Wilkinson, Yazoo
August 27, 2021
T-Mobile is closely monitoring Hurricane Ida as it makes its way toward the Gulf Coast and is expected to make landfall on Sunday. We know how important it is to our customers to stay connected at times like this, and our teams stand ready to respond when it’s safe to do so. We currently have a range of recovery equipment, including generators, positioned nearby that are ready to deploy. We also will be prepared to be on the ground in local communities with supplies as needed.
Additionally, we recommend that our customers in Gulf states take steps now to prepare themselves for the storm’s potential impact:
- Make a disaster kit. Include things like batteries, snacks, water, first aid kit, flashlight and device chargers.
- Update your family, friends and emergency services contact numbers. Make sure they’re saved and backed up onto a cloud or computer or written down someplace accessible.
- Subscribe to local authorities’ text alerts or connect with local authorities’ social networks to learn about new developments before, during and after a disaster.
- Keep your mobile devices fully charged. Have charging cables handy and consider investing in a car or portable charging device.
- Download emergency-assistance apps from the Red Cross and FEMA.
- Make sure your phone supports Wireless Emergency Alerts and that you have enabled notifications on your device. Visit www.t-mobile.com/wea for details on how to set up alerts on T-Mobile and Sprint devices.
- Set up Wi-Fi Calling on your phone. For Apple phones, go to Settings > Phone > Wi-Fi Calling; for Android phones, go to Settings > More Connection Settings > Wi-Fi Calling.
- If you are in an area that could potentially be impacted, please follow any evacuation orders that may be issued by local authorities and do all you can to stay safe.
More information on how T-Mobile prepares for storms like Ida is available in the T-Mobile Newsroom: https://www.t-mobile.com/news/community/2021-hurricane-season
*During congestion, heavy data users (>50GB/mo. most plans and 100GB/mo. Magenta) and customers choosing lower prioritized plans may notice lower speeds than other customers. Metro by T-Mobile customers using >35GB/mo. may notice reduced speeds and Metro customers may notice reduced speeds vs. T-Mobile due to prioritization.
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