Wireless Customer Relief Offer
We are assisting our wireless customers impacted by the Dixie Fire. We are waiving overages to provide unlimited talk, text and data for AT&T Postpaid & PREPAID customers with billing addresses in six zip codes* from August 7, 2021 through August 11, 2021.
Customers in these areas may still receive alerts during these dates, but accounts will reflect the credits and/or waived data, voice and text charges.
*Impacted zip codes:
96137, 95947, 95923, 95934, 95984, 96020
Wireline Customers in California
AT&T wireline or VoIP telephone customers in affected areas can call 877-241-1787 for customer assistance including waiver of fees for remote call forwarding and voicemail. For additional information on wireline residential and small business waivers, please click here.
Download release (PDF)
AT&T Foundation Grants $30,000 to Three Nonprofits to Aid Communities Impacted by Dixie Fire
Funding to provide emergency and recovery services to rural communities
QUINCY, Calif., Aug. 7, 2021 – AT&T Foundation is awarding $30,000 in grants to three nonprofit organizations that are assisting victims of the Dixie Fire.
AT&T Foundation is granting $10,000 each to the Almanor Foundation Wildfire Relief Fund, the American Red Cross Gold Country Region and the Plumas Crisis Intervention and Resource Center.
“AT&T Foundation has an ongoing commitment to serving the people and communities of California,” said Rhonda Johnson, President- AT&T California. “We are proud to support these community organizations that are assisting our communities during this time of great need.”
AT&T works in close collaboration with California’s first responders to prepare for disasters and help the network be resilient and operational when disaster strikes. We’re making public safety’s mission a priority with FirstNet**, Built with AT&T, the only nationwide, high-speed broadband communications platform dedicated to and built specifically for America’s first responders and the extended public safety community. FirstNet stands at the ready to be there to support response and recovery, no matter the disaster or emergency. To learn more about the value FirstNet is bringing to Public Safety, check out FirstNet.com.
AT&T has a long history of supporting communities before, during and after disasters. The company has invested nearly $8.5 billion in its wired and wireless networks in California from 2018-2020 and has invested more than $650 million in its Network Disaster Recovery program (NDR), making it one of the nation’s largest and most advanced programs.
As well, AT&T is supporting customers, providing free talk, text, and data to wireless customers in impacted areas, and providing call and message forwarding for our home and business phone customers. AT&T has also activated a text-to-give campaign benefiting the American Red Cross. Individuals can help people affected by disasters like the Dixie Fire and countless other crises by making a gift to American Red Cross Disaster Relief. Donations to Disaster Relief enable the Red Cross to prepare for, respond to and help people recover from disasters big and small. Visit redcross.org, call 1-800-REDCROSS or text the word REDCROSS to 90999 to make a $10 donation.***
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