Indosat Ooredoo (IDX:ISAT), Indonesia leading digital telco announced the strengthening of its partnership with Ericsson to accelerate the digitalization of its network and IT operations and provide an enhanced user experience for customers.
Indosat Ooredoo has successfully deployed Ericsson’s industry-leading Ericsson Operations Engine (EOE), incorporating artificial intelligence and machine learning (AI/ML) to transform to data-driven operations and Cognitive Software powering network planning and optimization to boost the performance of its 4G radio network. Early deployment of the EOE solution has enabled Indosat Ooredoo to achieve a market leading position on delivering the best data experience for its customers.
Implementation of the EOE framework is part of Indosat Ooredoo’s ongoing digitalization of its network and IT operations and will enhance network resilience, automated monitoring, auto network healing and improve Time-To-Market. Digitalization has helped Indosat Ooredoo to achieve one of the best response times in the industry for service delivery for enterprise customers.
The EOE set of solutions will also help to further Indosat Ooredoo’s commitment to sustainable business practices and efficiency by applying its AI/ML driven Energy Infrastructure Operations to optimize energy consumption across its network. The deployment of AI-based Cognitive Optimization has led to step improvement in spectrum efficiency for better asset utilization, ensuring customers continue to receive world-class service while delivering greater value to Indosat Ooredoo shareholders. Additionally, Indosat will leverage Ericsson’s latest IT operations capabilities to improve Time-To-Market of new offerings, leverage the latest Automation use cases for BSS Operations, and improve customer experience.
Medhat Elhusseiny, CTIO at Indosat Ooredoo, Indonesia, said: “The year 2021 will be an inflection point for the transformation of Indosat Ooredoo into a fully digitalized enterprise. We are partnering with Ericsson leveraging the capabilities offered by AI/ML based Ericsson Operations Engine framework in order to enhance our performance, resilience and BSS operations. At Indosat Ooredoo, we continue to focus on improving our network performance to deliver greater customer satisfaction. We are leveraging the deployment of AI technologies to manage the growing complexity of networks, drive efficiencies and improve customer experience. Our AI solutions are embedded throughout daily operation, built by people with extensive AI and telecom expertise, and with an AI-first mindset. This is aligned with our efforts to support Indonesia’s transformation into a digital nation.”
The strengthening of Indosat Ooredoo’s partnership with Ericsson is part of the company’s strategic transformation towards a fully digitalized enterprise. Increasingly Indosat Ooredoo is seeking to leverage technologies such as AI, data analytics and machine learning to future-proof its networks and serve customers through their journey. Indosat Ooredoo aims its technology operations to be more efficient, lean, and productive for the upcoming technology in the future.
Jerry Soper, Country Head of Ericsson Indonesia, said: “Ericsson is proud to be the partner of choice for Indosat Ooredoo in their endeavor to offer the market leading user experience. Ericsson is deploying its global best practices leveraging Ericsson Operations Engine framework. We are strongly committed to the success of Indosat Ooredoo in Indonesia to achieve market leadership.”
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Head of Communications, Ericsson Indonesia
Ericsson enables communications service providers to capture the full value of connectivity. The company’s portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency and find new revenue streams. Ericsson’s investments in innovation have delivered the benefits of telephony and mobile broadband to billions of people around the world. The Ericsson stock is listed on Nasdaq Stockholm and on Nasdaq New York. www.ericsson.com