Network Status
Wednesday, February 17, 9:00 a.m. CST
We continue to closely monitor Winter Storm Uri as it moves across the country and remain committed to keeping our customers, their families and the public safety community connected. Overall our network across impacted areas is performing well at nearly 99% of normal. And in order to assist others in the industry, we continue to keep our network open to some other companies’ customers to aid in recovery efforts too. Commercial power outages and damage from snow and ice may be affecting service for some wireless and wireline customers. We have generators supporting numerous cell sites and teams in the field refueling these generators as needed. While some areas may be inaccessible because of storm debris, downed power lines and icy road conditions, we are working to restore service as quickly and as safely as conditions allow.
Meanwhile, our teams continue to deploy and stage an arsenal of additional network recovery equipment to support customers and first responders, including SatCOLTs coming on air in Texas and hundreds generators across the storm’s path. Our teams and FirstNet liaisons are in contact with federal, state and local officials on our deployment efforts to support public safety and the communities in the in impacted areas.
AT&T Extends Relief to Customers Impacted by Winter Storm Uri
After Winter Storm Uri brought harsh conditions to the US, we are extending relief to AT&T Wireless and AT&T PREPAID customers impacted by the storm. We are waiving data overage charges for customers in 2416 zip codes across Texas from February 17 through February 21.
To make this possible, we will be automatically waiving overage charges for AT&T wireless customers with billing addresses and AT&T PREPAID customers with phone numbers in directly impacted zip codes.
Customers in these areas may still receive alerts during this time, but accounts will reflect the credits and/or waived data, voice and text charges. 1
Statewide Accessory Offer to Keep Customers Connected
We are offering 25% off eligible power accessories to our customers across the entire state of Texas to keep them connected in the midst of this winter storm. This offer is valid through February 21st at any of our stores.
For store closures, please visit: www.att.com/stores
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